First National 1870 Trinity Dr, Los Alamos

First National 1870 Reviews

• A

  Andy L
  5

  I have an account with Enterprise and had gone to get change, but they wouldn't let me get change without "coming inside and discussing it" because they couldn't find enough deposits in my account (?) So I went to First National and even though I had no account, they were polite and helped me out. I will be switching to First National now, as the people here seem very friendly and customer oriented! EDIT: Left Enterprise and opened an account here (aka Sunflower), and the customer service is miles ahead of Enterprise.

  Response from the owner

  Andrew, thank you for sharing this wonderful review!

• C

  Charles E. Straut
  5

  The best bank in the best town in all of America. The bank is beautiful on the outside and surprising large on the inside. My money feels like it's in safe hands. The staff go above and beyond to help their customers and remember everyone who walks through the door by name. It is without a doubt the best bank I have ever entered. I would suggest anyone who is thinking of switching banks to switch to this one.

  Response from the owner

  Thank you very much Charles! We appreciate working with you. Have a great day!

• R

  Ricky Chhina
  5

  Great Local Bank and helpful in every way. I went over to get information on a new account for my Food Truck and "Ayla" was really helpful and kind to get me every information I needed for my business. I really recommend this to everyone that lives locally in Los Alamos.

  Response from the owner

  Thank you, Ricky. We are glad we were able to get you the information you need for a business account and look forward to working with you in the future. Have a great day.

• A

  Adam Olsen
  2

  Unlike others on here I had a very poor experience as a member of this bank. I didn't feel like I mattered at all. I frequently had to wait days for return calls when I was told I would get a call the next day. The only reason I don't give only one star is that they were always very nice to me when I came in but that only goes so far when it seems like they don't know what they are doing and their practices seem stuck in the past.

• J

  Janice Carroll
  5

  The staff greet me enthusiastically by name whenever I enter the bank. Nice! And never fail to ask how my daughters are doing. Above and beyond that, they helped me in innumerable ways after my husband died three years ago. I count them among my support system members. I know they are there for me whenever I might need them.

  Response from the owner

  Thank you, Janice, for your great review! We are glad to hear that our customer service goes above and beyond your expectations. We appreciate working with you. Have a great day.

• M

  Maria Rodriguez
  5

  Great service at this location, Monica is very professional and friendly. She is very well prepared and seems like she knows what she is doing. Overall great bank to have my business with !

• R

  Ronald Cichocki
  5

  Monica and Ayla were super helpful today setting up a new account. The process could not have gone more smoothly. Thanks, Ron

• M

  Matt Wolk
  5

  Barbara, Monica and Ayla are all wonderful and on their A-game. Sharp, fast and always kind. They tend to brighten my day.

  Response from the owner

  Thank you, Matt. We are glad you enjoy our customer service. We appreciate working with you. Have a great day.

• C

  Chuck
  5

  This location and business rocks! Barbara, Monica, and Ayla are always so pleasant. The staff knows how to bank properly!

• E

  Ernest Elliott
  5

  Everyone at the bank is always friendly. They complete the transactions quickly and always have time to talk and ask how you are. I thought this type of customer service was gone forever!

  Response from the owner

  Thank you, Ernest! We love to hear about your positive experience with us. We appreciate working with you. Have a great day.