First Merchants Bank N High St, Columbus

First Merchants Bank Reviews

• A

  Aaron Sturgill
  1

  I've been with First Merchants since they were CS Bank. They've been okay, except for reducing their lobby hours and their ATMs are constantly out of service (like 30% of the time). Then last night, their ATM ate a cash deposit I was trying to make. "We were unable to count your cash. We are also unable to return it to you. Please contact your financial institution." Today I had to drive back to branch to open a dispute, and hope that their dispute center rules in my favor. No recompense was offered, for my time or potentially losing the money I was trying to deposit. My days at First Merchants are over. They will never get my business again.

  Response from the owner

  Aaron - We understand how frustrating it can be to experience technical difficulties. We have sent a technician out to service this ATM. If you have not received your deposit back, please contact our Customer Service team at 1.800.205.3464 to assist you.

• E

  Erica Thompson
  5

  I have been with First Merchants for many years now. Have several accounts and a loan with them. They are friendly, outgoing, personable, great at communicating with me, and they have assisted with so many of my goals throughout the years! They are a great resource to me and I would recommend them to anyone! Graceland is my preferred branch =)

  Response from the owner

  Erica, Thank you so much for your kind words. Since our beginnings in 1893, we understand that it’s about the customer. We are focused on building deep, lifelong client relationships and providing maximum shareholder value. We wouldn't be who we are today without customers like you! Thank you.

• M

  Mitch
  1

  i have 2 personal and 1 business account threw this bank went into graceland location 12/20 or 21 of 2018 to order more business checks as i ran out simple enough they say ordered. i call monday January 7th the lady said let her check after a few mins comes back i told her the day the were ordered she checks again said keep your eye out they should be there within a few days come friday the 11th my partner goes into sawmill location and finds out they were never ordered. so the rush deliver we have to pay $30 extra bc bank doesnt comp it then today 1/16/19 we get checks i try to pay myself for the 1st time in a month and the checks are duplicate of previous checks and cant be used. I WILL BE CLOSING ALL MY ACCOUNTS STAY AWAY

• J

  Jennifer Ford
  1

  Terrible at communicating, worst bank I have ever banked with since I’ve been in Ohio .... Judy was perfect but the whole bank was absolutely the worst WHAT BANK FOENST TELL U ALL THE DETAILS OF SOMETHING BEFORE U AGREE .? theY SHOULD BE MORE PROFESSIONAL....

• M

  Mr Skrufflez
  5

  I called about a problem I had on my account and Nick was extremely helpful, said he would solve my problem and let me know. 10/10 service in my opinion. Would call again lol

  Response from the owner

  Mr Skrufflez - Thank you for sharing your positive experience about First Merchants Bank Graceland banking center location. We'll be sure to give Nick accolades for you.

• D

  Dylan Huff
  5

  Great bank! They don't try all the funny business and fee attacks other banks seem to do.