First Horizon Bank Ridgeway Rd, Memphis

First Horizon Bank Reviews

• M

  M Acuff
  1

  Oh my god, quite possibly the worst company I have ever experienced. They bought out IberiaBank, whom I have had a credit card with for years and they were great to deal with. Unable to use my card to make any purchases outside of the US, I live in Italy. When I try to call to find out if there is a problem, I am put on hold indefinitely. When I call the tech number that pops up in a prompt when my card is not accepted, I get a recording regarding 'something not being programmed yet'. When I set up alerts to my account to notify me when my balance drops or increases, I receive daily erroneous alerts when there is NO activity. When I finally did reach someone a few days ago regarding the alert issue, I was assured I would receive an e-mail either way on the disposition of the problem. Nothing, nada, no follow up. Gonna pay off my card and close my account...can't use the card anyway.

• T

  T C
  1

  Poor customer service. Need to work on customer service and professionalism. There should never be a time that you dispute a customer or tell a customer what the customer has said when the customer is stating the contrary. Please remember that your depositors are the foundation of your business from loans to deposits. There are too many financial institutions in town to tolerate poor customer service.

• S

  Schrease Anderson-Gentry
  3

  Been going in here for about 4 years Jessica is awesome beautiful attitude and customer service skills is above and beyond great. But you all have a tall heavy set woman that wears red lipstick not there all the time but when she is she is pure mean. I am a regular until most knows me. She waited on me one day I had my paper Id that the DMV gave me she hit the roof. I explained to her that I hadn't received it she stated the reason I didn't get it was because evidently they found something on my record. When I say rude and inappropriate for a teller to say. Actually they had given it to me but I misplaced it. Great place except for that one sour apple in the bunch.I wish I knew her name but I'll get it next time so I can come repost whom she is.

  Response from the owner

  Hi Schrease, thank you for taking the time to provide feedback regarding your most recent visit to the Branch and we appreciate your loyalty to First Tennessee. We’re glad to hear that your typical interactions with the Financial Center are positive. We’ll be sure to forward your comments concerning the teller to the Regional Managers for review. If you have any additional feedback or would like to speak with someone directly regarding this, please feel free to contact Customer Service at 800-382-5465 and we’ll be glad to help. ^KS

• B

  Brenda Maschmeyer
  1

  In the drive-through experience was horrendous! I was in line behind one customer and sat there for probably at least 15 minutes while she was allowed to do numerous transactions at peak time before closing. Your tellers should have enough sense to never allow this. Your tellers should have enough sense to never allow this super inconsiderate.

• N

  Nick D
  5

  Went at 2 pm in Friday. Wasn't busy. Walked right to the counter. I was there 5 mins. tops. 2 star review isn't indicative of service. The Latin woman that was behind the counter was good looking too so that's a plus.

  Response from the owner

  Hi Nicholas, thanks for the positive feedback and we appreciate your loyalty to First Tennessee. We'll be sure to forward your feedback to the Ridgeway Rd financial center and if you have any questions about your account, remember we are only a tweet, facebook message or phone call away. ^AS

• C

  Chuck Laminack
  1

  These people can’t listen and have a a difficult time serving the public . I was treated like a criminal and was treated very unprofessionally . They made me un confortable . When I was asked a question I answered yes mam and the lady responded to me as I called her a name . This bank is to big to be considered a local bank . I would not recommend this bank to any person of business nature especially a business woman or man .

  Response from the owner

  Hi Chuck, this is definitely isn’t the experience we want for our customers and your feedback is very important to us. We’d be happy to forward your comments to the appropriate department. We appreciate you taking the time to leave a review. ^NC

• K

  Kris Baker
  3

  At the drive through the lady is just "blah" She doesn't seem to be people friendly or maybe she hates her job. I know usually when I go inside the security officers are friendly but this woman always seems irritated. Like a robot or something

• m

  matt peterson
  1

  Very rude and liars . Black lady with a afro flipped me off.

• P

  Porsha Gibbs
  1

  Slow service omg I'm on my lunch and I pulled up at 12:56 it is now 1:15 I'll never come to this location again

  Response from the owner

  Hi Porsha, we certainly apologize for your long wait for service. We have forwarded your feedback concerning this matter, and if you would like to provide any additional information about this situation please contact us by calling 800-382-5465. Also, if you have any questions about your accounts with First Tennessee, remember we are only a Tweet, Facebook message or phone call away. ^AS

• J

  Jamal
  1

  They’re so rude and prejudice. Only speak and smile to who they want to