First Florida Credit Union W 1st St, Jacksonville

First Florida Credit Union Reviews

• A

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  1

  If I could give 0 stars I would, but the 1 that I gave can be for the front desk teller who was very helpful and kind. Shout out to the manager Lena who was very rude and even talked over me while I was trying to discuss my issue with her. I’ve been a member with this bank since 2019 and I do not appreciate the way I was treated nor the manner the situation was handled. I was unemployed for a few months, but I recently was able to get a job. I came back to this bank 2 days in a row attempting to deposit my PAYROLL check with no 2 day hold so I could pay my rent. The manager was not willing to call and verify that the funds were with the bank who wrote the check nor was she able to provide ANY compassion. Do better!!!! We’re in a pandemic for Gods sake!

  Response from the owner

  Thank you for your review. We apologize for any inconvenience you have experienced at our branch. Please contact our member support center to resolve any issues at 800-766-4328 Ext 1. We truly appreciate your business and hope that you will provide us with additional opportunities to serve your financial needs next time you visit our branch.

• J

  JANET MORRISON
  5

  I always get a quick response for my loan requests.

  Response from the owner

  Thanks for leaving a fantastic review! We appreciate your kind words and the opportunity to serve you. If there’s anything else First Florida Credit Union can do for you, please let us know. ~ Your Favorite First Florida Team