First Community Credit Union Farm To Market Rd, Houston

First Community Credit Union Reviews

• O

  Oscar Dominguez
  1

  My wife and I opened a new checking account on Friday, September 18, 2020 with Nadia Solomon. We already have a large CD and and a very large Monet Market account there. Nadia told us it would take 10-14 days to have the checks delivered by mail. Two and half weeks later I stilled haven't received the checks, so I called Nadia's direct line on Monday, October 5th and she did not pick up, so I left a voice message asking on the status of the checks. She did not return my call on Monday or Tuesday. I called back on Wednesday, October 7th, same thing no answer, left another voice message. Since I still hadn't received my checks or a return call from Nadia, I called back on Thursday, October 8th. Same thing, no answer, so I asked to speak with anyone that could help me. I explained the situation and they said they would have Nadia call me back. A few hours later, she did and I asked her the status of my checks? She said she would call me right back. I waited 30 minutes and no return call. I had to leave for an appointment. If she called while I was gone, she didn't bother to leave me a voice message. I called her back yesterday, and as usual she didn't pick up. I left no message this time. I called this morning and just asked to speak with someone who can give me the status. I spoke with Jessica and she immediately said that the checks were ordered on Thursday, October 8th, the same day I spoke to Nadia. Jessica was very nice, very professional and I requested to speak with a supervisor to complain, she put me on hold, and was kind enough to check back occasionally to say the supervisor was with another customer. This is the kind of employee that all organizations should cherish. If Nadia had confessed to me that she made a mistake and forgot to order the checks and was sorry, I would've accepted her apology because we're all human and we all make mistakes. However, this poor customer service by one individual gives the Copperfield Branch a black eye and is not acceptable to any customer. I spoke with a bank supervisor this afternoon, and she apologized to me, and said she would inform Nadia's supervisor about the incident. My desire is not to get her fired, but to correct a mistake so it doesn't happen to other customers in the future. Oscar Dominguez

  Response from the owner

  Oscar, we are sorry to hear of your experience and appreciate your constructive feedback, which has been relayed to management to review. Thank you for the grace you have shown in this matter. We value your membership with us at FCCU.

• A

  Aisha Savage-Shirley
  1

  My husband and I have had nothing but issues with this bank since we first opened the account a few months ago. We have experienced unreasonable holds on checks, excessive fees, and very poor customer service. We cannot trust that anything they tell us is accurate as we’ve received misinformation from tellers and other staff. I should’ve read these reviews beforehand because everything other people have complained about is true. I banked with a credit union in another state and never had issues like this. I’m hoping the issues are only with the Copperfield branch, but based on the reviews that may not be the case. We will maintain another account elsewhere from now on and hope this bank improves their operations.

  Response from the owner

  Aisha - We have escalated your concerns to the appropriate department for review. Please send us your best contact information to [email protected] so we may reach out at a convenient time for you so we can discuss this further.

• P

  Private Seller
  1

  I have been a member for years and due to the COVID Pandemic am having financial issues. A rep named "Margedda"(sp) in the loans department(?) was condescending, uncaring, and flat out disrespectful. I will be changing institutions for my banking needs as it was not her answers that I am upset with, but her non caring tone. In good times they are great, however an employee such as this ruins years of membership with her attitude. I am unable to reach ANYONE in the executive offices as there is NO contact number except the main number. I will be filing a complaint with the BBB and any other entity possible. I do not usually get upset, but disrespect I will not tolerate. I have the call recorded.

  Response from the owner

  We are sorry to hear that you've had a negative experience and deeply apologize. If you'd like to share more details of your experience, please email us [email protected] with your best contact information so management can reach out to discuss this matter further.

• K

  Keith Kryzanowski
  2

  Do NOT use FCCU for a home loan. I have used them in the past for two auto loans and a motorcycle loan. All of those experiences were great. Everything was handled in a timely manner and the rates were very good. I had no reason to believe that getting a mortgage would be any different, but I was wrong. We got pre-approved right away but it was downhill from there. The loan officer obviously had more “files” (aka clients) than she could handle. When my agent or I would call, she clearly had no idea who we were. Then, about two weeks into the loan process, I receive an email around 11:00am on Friday asking about loan documents that were supposed to have been filled out, which we never received. The loan officer claimed to have sent them the previous Friday but for whatever reason, decided to wait an entire week before following up with us about the phantom documents. Being late in the morning on a FRIDAY, I could not fill them out until I got home from work that evening (as I work on a truck all day), so they did not have them until Monday morning. Over these ten days, the interest rate had gone up from 4.0 to 4.25%. I would periodically send the loan officer emails with questions about the loan and matters which she should have knowledge of, and when she eventually got back to me, rather than answering my questions, she would direct me to my realtor or the title company. If I would have known that our experience was going to be this bad, I definitely would have gone with another lender.

• D

  Deep Breath
  5

  I just wanted to leave a review since I've seen so many negative ones. I normally use the Tomball location, so I can't speak for this one, but I've had nothing but positive experiences with FCCU. My credit was nonexistent before I opened an account with them. So I had to get a secured credit card, which boosted my credit up slowly but surely. From there they gave me an unsecured credit card, and it's limit they've increased twice. I've gotten 3 personal loans with them, all approved and deposited into my account the same day. All of this has significantly boosted my credit, and I've been approved for a car loan which I plan on taking in the next couple weeks. I can't comment on their home loans. They always work with me on fees, have giving me replacement credit cards for free, have given me free cashier checks, and always solve my issues quickly over the phone. Maybe this location is managed improperly, but I don't think that should be enough to deter people away from FCCU. I've been with Woodforest, Chase, and others, and would never go back to a typical bank or Federal credit union. They always stiffed me on the smallest of things, and were never willing to work with me on anything.

  Response from the owner

  Thank you for the 5 star review, Kyle! We are happy to hear you have had a great experience and thank you for being a FCCU member.

• T

  Theresa R
  1

  If you want your loan payments skipped (offered service), you have to set it up yourself, turn it off yourself or the payment will still go through. Small stipulations like that are on EVERY service they offer so don't expect any help on their end. They expect you to know that even if you've never done it before. Another example is an auto accident check I had from the insurance company. They refused to sign it because they didn't have a detailed lay out of what the auto body shop was doing to my car. I understand they want everything to be legit but why couldn't they tell me they needed that on the phone when I called about this? I even asked if I needed anything else and they said no, just bring the check to sign. Will definitely be finding another credit union soon. My mother has been using them since she was a teen and got me an account here so they're losing over a decade of business from me alone.

• R

  Raymond Longinos
  1

  I’ve been banking with FCCU for almost 10 years and their customer and loan service has taken a complete nosedive. I have great credit and have paid off an auto loan with them in the past with a 2.84 APR, but when I recently tried to get a loan the service was extremely slow and they tried to gouge me with a 5.84 APR. It was disappointing to the point where I had to finance through the dealer and the dealer even gave me a lower rate. I tried to reach out to customer service and when I explained the situation their VP Erasmo Sanchez basically gave me a “tough luck” explanation. I would definitely consider another credit union, one that appreciates and values customer loyalty. I’m basically at the point where I am planning to switch to a different bank. Thought I’d share my experience before anyone considers FCCU

• K

  Kevin J. Hough
  5

  My bride and I cannot say enough praise for Juan Alatorre. He took full ownership of the tasks for the refinancing of 2 vehicles. Shorten the term and lower our rates....Thank you Juan

  Response from the owner

  Kevin - We are glad to hear you had a fantastic experience working with Juan. Juan is an asset to our team, and we are happy that he provided excellent service as he assisted you both in refinancing your vehicles. Thank you for being a valued member.

• S

  Sarah Sohl
  1

  I have been with this credit union for over 7 years. I have had 2 car loans and and credit card with a pretty high limit. I have A+ credit (even according to what fccu lenders told me ). I have my business AND checking account with them. Have given them ALL my business. I never had a single late payment AND now I have zero debt! Now, I ask for a very modest loan and I'm insulted by being offered a secured loan... i have to give up something in order to get this loan. There is NO reason for them to treat me this way. They do not appreciate customer loyalty or having a perfect standing. I've gone through 3 different managers now. Guess what, I've been promised a call back 4 times and they NEVER CALL BACK. I talked to the VP of copperfield today (whom supposedly had taken it to the executive level) and he promised a call back before closing, and again, no call. So I will be removing ALL of my money and closing both accounts asap next week. If you want to be valued, appreciated, and respected, DO NOT GO HERE.

• M

  Mike Green Jr
  1

  Before I wrote my review I read a few others to see if it was just me. Nope Ive has same experience as everyone else, the worst possible customer experience a banking institution could offer. Been here multiple times, rarely had a good experience. Been talk down to by the VP of the branch bc I didn't do things in the right order. By right order, what she really meant was we don't have a way to accommodate what you need to deposit. Instead of handling things and discussing a plan, in the middle of lobby she continued to flat disrespect myself and my wife. Joy... Was less than a joy to deal with. Every other FCCU location has been nice to deal etib expect this one. They do have one great employee named Johnathan who is excellent. Aside from him very few people in this place have a clue about customer service.