First Community Credit Union Nelson Way, Katy

First Community Credit Union Reviews

• D

  Dale Haines
  2

  Up until 4 weeks ago i would have given 5 stars. Very friendly personnel, easy financing. My issue is with the automatic tellers, i was trying to pay off my last car loan with cash and a check. I inquired with the clerk on-site about my pay off amount so i could write a check for the difference in cash i had. Went to the teller machine as instructed by the clerk, was told to insert cash first then the check after that was accepted. Inserted the cash, the machine started to count it then stopped and gave all the cash back except for 60 dollars. The clerk saw i was having problems with the machine and came over to help. I was told they would audit the machine that night and she wrote up a discrepancy report and said when they find the missing 60 dollars they would deposit it back into my account. Long story short. They never found it and now i am out the 60 bucks. Closed the acount today, figured if they took 60 bucks from me this time, how much will they take next. 12 years there with multiple loans now going to another credit union.

  Response from the owner

  Dale - We understand your frustrations and have escalated your comments to the appropriate department so this issue can be addressed.

• A

  Amy Fisher
  1

  My husband financed a vehicle here referred by the dealership and it is the most barbaric bank to deal with I cannot wait to refinance this car. They do not have a convenient online bill pay, you have to pay $3 to pay on line , or $15 to pay by phone. I have to physically walk into a location with a live check monthly to pay for this car. It is awful in today’s day of online bill pay I keep forgetting about this one and scramble to the bank every month. I am sharing with the dealership as well this is not a bank most consumers would be happy with for 72 months.

• S

  Susan Ovren
  5

  Andres is an excellent personal banker with outstanding knowledge and very congenial customer service attention. Highly recommend this credit union.

  Response from the owner

  Susan - We are so glad to hear you enjoyed your experience with Andres! Thank you for choosing us for your financial needs.

• D

  Denise Christensen
  5

  Jose Olivares makes this location. Too bad the CU isn't up to his standards. Banks somewhere else.

• B

  Bobby Garcia
  1

  This credit union is a joke ! 0 stars if possible stay far away ! Will be closing account ASAP !

  Response from the owner

  Bobby – Your comments have been received. Please send us your best contact information to [email protected] so we may reach out at a convenient time for you.

• A

  Andrew N
  1

  Bank and staff are great. The mobile app SUCKS!!!!

• E

  Edward Gonzalez
  5

  Good people, with a big heart!

  Response from the owner

  Thank you for the review, Edward! We love to hear about great experiences. Thank you for choosing us as your financial institution.