First Citizens Bank E Market St, Smithfield

First Citizens Bank Reviews

• C

  Christy Spratt
  2

  I'm surprised they even have customers by the way they treat potential customers, have been trying to get a phone call or email back for weeks and it's nearly impossible. I simply don't understand the lack of followup with customers.

• T

  Troy Aldridge
  1

  I've been trying to get Someone to call me back for weeks. Never seen a bank with such bad customer service. Steer clear of dealing with this branch.

• B

  Bri Smith
  2

  Very poor customer service. This was my first time here and I did not feel welcomed at all. One of the employees had a nasty attitude. I will gladly bank somewhere else.

• C

  Christy Vang
  1

  They never pick up the phone and they never call you back. You would have to go back there for them to tell you they were just about to contact you. Even having waited longer than the time frame they gave you. Like I said if you try calling, they won’t pick up.

• R

  Rachel Radford
  1

  This is the ONLY branch of this bank that has ever given me a problem about cashing my checks in over 4 years. I suggest any other location but this one.

• l

  lilflamingo
  5

  This location does customer service right! Hats off to these ladies! No slackers here! They actually answer the drive thru and have the door open on time.

• T

  Teresa Daniel
  5

  Very nice customer service! Had trouble with my account because of myself and they were quick to lead me in the right direction to get it resolved. Thanks!

• A

  Abigail Hernandez
  3

  Nice branch to have very poor customer service. I visit this location at least every week and every time is the same experience.