First Bristol Federal CU Stafford Ave, Bristol

First Bristol Federal CU Reviews

• Z

  Zoe Krueger
  1

  The app never worked on my phone despite it being a more recent phone(IPhone), always being updated, and always having the most updated version of the app. The bank didn't fix the app or address the problem at all, instead they said that it was my fault and to get a new phone. Every time I went into the app it failed to open and would kick me out before I could even view any information. And this is not just an issue I have experienced. Other family members who use the bank have also experienced this and no solution or help was provided. The website is extremely difficult to navigate. Since I can't use the app on my phone, anytime I had to do anything relating to my bank account I have to use the website. It is hard to find basic information such as routing number and account number. Every time I tried to do anything on the website I got so frustrated that I had to step away. There is no search tool to help you find anything, and their hours make it hard to get in contact with them. If you hover over any tabs in the website, they give no information about what the tab includes, which makes it even harder to know what you are looking for.

  Response from the owner

  Hi Zoe, I'm sorry you were having difficulty with our Mobile Banking App. I spoke with our Member Service Rep and she did say she spoke with you and that she helped you get logged in and were able to access your accounts on 4/19 at 4:07pm. Hopefully you are all set now. Our Mobile Website App includes most of our most import features combined for a smaller more convenient experience, however, if you click View Full Site you are able to access our entire website. For future reference, you can access all our important information including our ABA# (routing number) under the Contact Us tab. If you have any further issues please don't hesitate to contact us. We are currently in the process of upgrading our website so some of your concerns will be resolved for easier navigation. I hope you'll consider changing your 1-star review.

• J

  Josh Dailey
  1

  Failed to inform me when I was making a payment that the account was at risk of going past 30 days. I have a credit score of over 700, two homes and have never once had any payment go past 30 days in 15+ years and they’re refusing to assist.

  Response from the owner

  Josh, I am sorry that your experience at First Bristol FCU didn’t quite match your expectations. We always strive to serve our membership with exceptional service. I'm not sure of the details of your loan payment issue but I will look into it and see if there is something that could've been done differently on our end. You may reach us anytime at [email protected] or 860-584-0956. Thank you.

• P

  Phil Bodman
  5

  Never a fee for anything. Unlimited debit transactions.

  Response from the owner

  Thank you for the 5-star review Phil!