Financial One Credit Union Baltimore St, Blaine

Financial One Credit Union Reviews

• B

  Brett Sisell
  1

  You could not pay me to do business with this credit union again. Every single encounter I have had with these people has been an ordeal. The latest one involving me being interrogated while sitting on the lobby sofa. The woman (I don't know her name, I guess I wasn't worth the time for an introduction) started our meeting by pointing at me and asking "What do you need?", while I was waiting for a banker (right after drilling another waiting customer as to why he was waiting). What followed was a very brief monologue of "Thats our policy and I don't make the policy." I was there to handle an insurance claim for my vehicle, which is financed by Financial One. Apparently they feel entitled to any insurance payout you receive, and don't care to take the time to even evaluate the situation. DO NOT DO BUSINESS WITH THIS CREDIT UNION. They don't care about you, they don't care about your finances, and they will constantly refer to you as a "non-member" if you don't have a full membership with them. I would rate this credit union a 0 star if Google allowed it.

  Response from the owner

  Brett, Thank you for your entry. As a service based organization, feedback from our members/customers is important to us, so we can continue to improve our business. I appreciate you taking the time to voice your concerns. We pride ourselves in providing personalized service at a very high level, and clearly that was not your experience with us. The experience you described was poor on many levels and there is no excuse for that. I sincerely apologize for the poor service you received when doing business with us. This is certainly not the way we conduct business on a day to day basis. While the transaction itself was processed according to our guidelines, as you stated, we did not take enough time to properly evaluate the situation and make a decision based on your individual situation. For that too, I apologize. Again, thank you for taking the time to voice your concerns. Positive or negative, feedback is necessary for us to improve the credit union and the service we provide. If you have any further questions or concerns please contact Nate at [email protected].

• M

  Melanie Halstensen
  5

  I would highly recommend this branch based on the level of customer service I received from everyone I had contact with. Very professional, worked with my every need and treated me as a real person. Tammi especially was fantastic to work with for my loan.

• A

  Aaron Morris
  1

  This bank is by far the worst bank I've ever had to deal with, their customer service is complete garbage and the way they go about their business is utterly disgusting. I will NEVER deal with these people again and will be closing our account as soon as they're back in their office !!!!!!!

• R

  Ric Green
  2

  DONT SIGN UP FOR A WIN SAVINGS ACCOUNT!!! This institution takes that auto-transfer at all cost including before paying out our rent. Obviously not concerned for your saving habits if they return your check just to take your money and charge NSF fees all on a day that at end of business we had a balance with an extra $500 to cover said NSF check.

  Response from the owner

  Hi Ric, I'm sorry you had a bad experience with your WINcentive accounts. With this specific account it is encouraging savings with not withdrawing money and having incentive opportunities. The fee system for our WINcentive Savings Account is as follows: - First withdrawal (non-closure) from account will incur a $10.00 fee - Second withdrawal (non-closure) from account will incur a $25.00 fee - Third withdrawal will require account closure, no fee will be assessed - Full voluntary closure and withdrawal of all monies will not incur a fee - If an account is closed, member is ineligible to open another WINcentive account at the same credit union for 90 days and all entries earned to that point are forfeited - After 12 months of saving, member is permitted to make a one penalty-free withdrawal from the account for a period of 30 days after the anniversary date If you would like to discuss this further or if you believe an error occurred with the type of withdrawal with this account please give us a call at (763) 404-7600 or use the contact us form at the following link to send an email: https://www.financialonecu.com/about-us/contact-us.html

• M

  Mark Cooper
  4

  Few weeks ago I got a personal loan & the service was very quick and efficient. I felt cared for and welcomed to the bank. Ask for Matt, sound financial advice.

• K

  Kyle Kingsbury
  5

  Great bank, bankers are really nice, loan rates are great. Online banking is straight forward. Loan officers are great to work with. Good location.

  Response from the owner

  Thanks for your review! I'm glad you have had a good experience with us!

• D

  Derek Judkins
  5

  Amazing bank! They’ve always gone above and beyond to help me. Friendly staff. Lots of options. I use them for everything I do now.

• B

  Brian Davies
  5

  I have had great service since starting to bank with financial one. Whenever I have had a question or a customer service need I have been quickly helped. Great perks too!!

• a

  ashley evans
  5

  Switching to Financial One has been one of the best decisions I have made. Everyone there is beyond helpful. Shout out to Ka - she always goes above and beyond.

• C

  Cortne Dahms
  5

  Always very helpful and welcoming at every location. The newest checking acct Kasasa is super awesome - getting my "atm fee" back at the beginning of every month is huge to me. Thank you!!!