Fifth Third Bank & ATM South US 27, St Johns

Fifth Third Bank & ATM Reviews

• L

  Lou Ann Roberts
  1

  I made a mistake with a mobile deposit and selected immediate funds and realized that they charge $40.00 for this and I immediately called and talked to several people to let them know I didn't need immediate funds and made a mistake-they said they couldn't credit back the $40.00 fee. I have banked with them for over 40 years without incident and thought there was a reason to stay with your bank and they would help you when you need it. I realize that there is no reason to stay loyal since they do not care about the client only the money they can get out of you. I know that it is not IMPOSSIBLE to reverse a fee- they just have to want to do it.

  Response from the owner

  Lou, Thank you for making us aware of this situation. We'd like to see what we can do to help you. Please call us at (877) 833-9973 so we can discuss.

• R

  Robert Byrnes
  2

  Too long of a wait. Saturday morning, 10:45 am and only 1 teller working..

  Response from the owner

  Hi Robert, I apologize that your experience did not meet the level of service we strive for at Fifth Third. I will share this feedback with the team. Thanks again for taking the time to let us know.

• K

  Krista Moore
  1

  Long wait times. Online app is always blocked and over half hour wait times to unblock the account.

  Response from the owner

  Hi Krista, I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

• J

  Jared Bollinger
  1

  Severely under staffed, long wait times