Fifth Third Bank & ATM Detroit Rd, Avon

Fifth Third Bank & ATM Reviews

• J

  Jodi Sexton
  1

  UPDATE: I did call the number provided by the bank response below. They referred me back to the same person who has failed to answer his phone or voice messages since the beginning. So when you see them responding online, there is actually no help given. My suggestion is to keep your money far away from this bank! I have banked with 53rd bank for 9 years. During that time they have failed to send me ebills for my credit card accounts after failing to set it up the 5 different times I sought help over the years. Four times, the bank has randomly removed funds from my account. The first 3 times they admitted error and returned the funds. The third time they kept the money! A few hundred dollars. No one from the bank branch will help me and the numbers they gave me don't pick up or return voicemails. I've been disconnected during transfers 3 times. Once after being on hold for half an hour. After 3 months, I must accept that the bank took my money and has no intention of returning it or even addressing the issue with me. I will be closing my accounts but will never feel safe with any bank again. I feel completely victimized by 53rd bank. I think this bank is corrupt and do not think this is legal practice. I do not recommend trusting this bank with your money!

  Response from the owner

  Jodi, Thank you for leaving us a review. We're sorry to hear you haven't been happy with your experience with us so far. We're committed to improving your experience and would love to see how we can help. Would you mind giving us a call at 877-833-9973?

• J

  Justin
  2

  Efficiency in helping customers isn't a priority here. I've stopped here a couple times and I'm always standing around waiting unlike any other branch I've been to. Today, I stood in a line of 5 people that didn't move for 10 minutes so I left. There were only 2 people working the desks. As I left, I noticed 2 guys sitting in there personal office chairs playing on their cellphones. Direct customer service might be good but that doesn't matter when I have to stand around waiting.

• B

  Brandon Henderson
  1

  I recently had to cancel my card because I thought I lost it . So I had to wait 4 days for another card. I got my new card in the mail Saturday , activated it I Went to use it at the atm today and it took my card and said denied. It was the first time I used it since activating it. And now I can’t get ahold of customer service until Monday . I’ve never had this many problems with any other bank before.

• R

  Rachel Rowe
  1

  The worst Fifth Third branch I have ever been to. Every time I go to this branch it is nothing but issues. Staff is polite and good at offering explanations. The policies they state they follow are not the same policies every other branch I have been to state. This branch will never receive my service again.

• A

  Alex Bakaletz
  5

  Great place to do business i find the staff very courteous and helpful. Wilma is tops, 5 out of 5 stars.

  Response from the owner

  Alex, We are so happy to hear this! Thanks for letting us know and if you ever need assistance, please do not hesitate to contact us.

• D

  Debrah Murphy
  5

  The younger lady that helps me is very pleasant

  Response from the owner

  Hi Debrah, thanks for your feedback!

• R

  Robin Maria
  1

  Bunch of crooks!!!! I'm switching to Huntington

  Response from the owner

  We're sorry to hear this. If there is anything we can do to help, please don't hesitate to call us at 877-833-9973.