Fifth Third Bank & ATM S Saginaw Rd, Midland

Fifth Third Bank & ATM Reviews

• D

  Devin O'Neil
  1

  This is by far the worst bank on the face of the Earth. Their motto is "don't feed the fee sharks," but they are literally THE FEE JAWS!!! They will steal from you every chance they get. If you get an overdraft, not only do they charge you a $37 fee (to be expected) but they continue to charge you $10 every week until it's paid. Do they care if you are struggling due to covid quarantine? Nope! They are just the worst. I've had nothing but horrible experiences and I m looking forward with anticipation until December 15th when I can close this account and never return.

  Response from the owner

  Devin, We're sorry that you feel this way. We're open to feedback, and would like to learn more about what happened. Please give our team a call at 877-833-9973.

• D

  Deejay Ryan
  1

  If I had an option for zero stars, I would, Myself and my client have been trying to deal with this bank for over 5 months to solve some issues with a property she inherited. We have been transferred to more than seven different customer service agents in 3 or more departments. Each time we were given different requests of documents to be sent in, different timelines and felt they do not know what they are talking about or how to help. The customer service agents are really good at hanging up when they don't want to deal with the call any longer or the issues are difficult. They are very rude and disrespectful and I am flabbergasted how these individuals have or keep a job that requires understanding and empathy! We have asked for the address to the office of the President so he will know the names of these truly rude employees and how they represent his company over all. I am sure he will be shocked and appalled at their actions. I am currently waiting for a manager of the retention department to give us a call back, however not holding my breath. I am absolutely disturbed at how this has been handled and how I have been spoken to. The ultimate disappointment is the bank is going to lose this sale and the buyer will walk and our client who simply is trying to solve a complicated issue is going to lose everything. A shame how corporations act these days with so much crises and turmoil in the world.!!!!!!!!!!! A little kindness goes along way

  Response from the owner

  I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

• R

  Roger Thornton
  1

  Stop in to bank to get a couple rolls of pennies for my grandkids. The teller had no other customers. She refused to let me buy a couple rolls of pennies. Told me if I don't have an account she could not help me... She said I could open an account for $50. And she would let me then buy a couple rolls. Wow that warm, inviting services.

  Response from the owner

  Thanks for reaching out. We appreciate and value your feedback as we're always looking for ways to improve the customer experience. We'll be sure to share this with our team.

• M

  Martha Gatton
  5

  Had amazing banker Patty help me after spending hours on the phone with the customer support, she was able to listen and understand my issue and help me resolve my problem with ease. Thank you for having such caring staff members!

• N

  NA NA
  2

  Real nice people at my branch, the problem is the parent company. No customer service, terrible banking practices, high fees.

• B

  Brandy Shumway
  5

  The staff is always amazingly friendly and helpful.

  Response from the owner

  Hi Brandy, this is great, thanks so much for sharing! We value your feedback.