Fifth Third Bank & ATM Gardner Rd, Springboro

Fifth Third Bank & ATM Reviews

• S

  Samantha Jean
  1

  This branch is the worst, I called the main customer service line looking for help on where I should go for currency exchanges and they told me the Springboro branch does exchanges and the person who does them will be in for the following 3 days after my phone call I went in the next day and they weren’t there that I should come back the next day. We were in a snow storm but I came back the next day anyways after his advisement they would be there They were not I called the next day (my now 3rd attempt) and they said they are not in I gave up and called another local branch and they put me on hold- called Springboro, low and behold the person is there! And they can do exchanges but I would have to be there in 30 minutes and I live a ways away so I can’t make it Overall just unimpressed and annoyed Will avoid this branch at all costs They have wasted so much of my time

  Response from the owner

  Samantha, I'm very sorry to hear your experience with our bank was unsatisfactory. We are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

• J

  Jesshee Combs
  5

  The man working the counter (I didn't look at his name tag but he had a nice purple button up) was super friendly and quick he even asked me about my plans for the weekend give that man a raise

  Response from the owner

  This is great, thanks so much for sharing! We value your feedback.

• A

  Alexis Healey
  5

  I recently had gotten a fraud alert from 5/3 and my account had been compromised. I went into the Springboro branch and was immediately assisted by the branch Manager Aaron McQueen. He took amazing care of me, assured me that the situation was going to be handled. He then immediately ordered me my new debit card and got on the phone with the fraud department. Not only did he take care of me in the branch, he also made a follow up call to let me know what was going on and to make sure if there was anything I needed. In my time of panic he was wonderful! I appreciate good customer service and I think it should recognized. Thanks Aaron!!

• C

  Christopher Sharp
  1

  Absolutely the worst customer service in the banking area! Wanted me to open an account at their bank, yet they couldn't even give me the answers to my simple questions. I do not recommend this bank to anyone!

• B

  Brett Mansdorf
  5

  Of all the branches I have dealt with in CVG DAY CAK CLE and Florida - Richie sets the bar. Best run location in my opinion.