Fifth Third Bank & ATM Piedmont Rd, Atlanta

Fifth Third Bank & ATM Reviews

• A

  A Patterson (Lacey)
  1

  My first interaction with this branch and it was already the SORRIEST experience I've ever had with customer service. I haven't even made it to the physical location and my call was sent to the account information line twice, picked and hung up on three times, forwarded to the EMPLOYEES voicemail line 6 times, and now they just refuse to pick up at all. I'd rather chew frozen glass than deal with this nonsense. Glad I didn't waste my time driving all the way up to the actual location. Probably would have stroked out from the obvious incompetency and lack of professionalism right then and there. I won't even say do better, just shut this branch down since they obviously do not want to work!!! ZERO STARS IF I COULD

  Response from the owner

  We are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• J

  John Benthal
  5

  I have had nothing but positive experience with this Fifth Third location. Brian and the staff are always ready to help me with my banking needs for both my business and personal accounts. Get to know the staff and you will have a good experience.

• K

  Katie H
  1

  This bank apparently only allows one customer at a time inside and there is some strange green and red light which tells you when you can go inside which did not seem to be working (I stood outside for about 5 minutes and no one saw me?). There was an outdated sign on the front door saying the bank was closed for a holiday that had already passed. Instead of being able to make a deposit with a teller I had to use the ATM which is causing a delay with my deposit. Overall this bank gives a terrible first impression to an existing customer and I certainly won’t return to this branch. I came by in the middle of the day on a Wednesday so this branch should have been opened as advertised.

  Response from the owner

  Hey Katie, Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

• F

  Franchester Gaines
  1

  Used the atm at this location atm keep my card! Bank associate can put yelling a very rude and unprofessional! Had the most disgusting attitude I’ve ever seen in my 31 years of living! I have never experienced any thing like this before! His name is Alex Earazza! He continued to go back an forth with me! About not being able to give me my card back from at.then I proceeded to speak with branch manager Brian he was a little bit nicer! Horrible just horrible

  Response from the owner

  Sounds like you've had a bad experience, and we're very sorry to hear that. Please call us at (877) 833-9973 so we can assist you. Our social media team is available to assist you at that number Mon-Fri 8am - 9pm ET.

• A

  Angel Green
  5

  I give 5 Stars to Banker Michael Mariner. From the moment I walked in he greeted me with a smile and wave. I didn't wait long. He is extremely knowledgeable, customer service oriented and professional. Michael worked endlessly calling the underwriters on my behalf. He is a wealth of wisdom when discussing CD accounts, savings and secured cards just to name a few. I recommend anyone to speak with him. You will definitely leave educated .

  Response from the owner

  That's great! Thanks for sharing the love. ❤

• E

  Ebony Evans
  1

  The guy at the front counter was super rude and refused to cash my echeck which afterward I had verified by the company that issued it. I have never had a problem cashing the echecks before, but it was at a different branch. The guy refused to call the phone number to verify it even tho after I asked him to call the number. Super rude and I’m glad I don’t actually bank with them.

  Response from the owner

  Hi Ebony - Your post concerns us. We'd like to find out more about what happened. Can you please call us at 877-833-9973 to discuss? Thanks.

• L

  Lara Michaels
  1

  Everyone at this bank should be fired immediatley. No one is ever at this bank yet they NEVER answer the phone. How is that? Everyone is at work but no customers yet no one ever answers the phone. Lazy people who work here just collecting a check. FIRE EVERYONE. This bank and the people who work here are terrible, terrible.

  Response from the owner

  Lara, I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

• E

  Eric Stewart
  5

  Perfectly pleasant bank-type experience. The teller was pleasant bordering on chipper and addressed my requests quickly and effectively. Interesting security doors added to the experience.

  Response from the owner

  Eric! Wonderful! We're glad to hear we're making your life a Fifth Third better®.

• D

  Dominic Ottaviano
  1

  AVOID... This bank is the worst I have ever used. Lots of hidden fees on the business accounts and the online customer service for the personal accounts is beyond incompetent. Between the hidden fees and other problems I would highly recommend avoiding this Bank.

  Response from the owner

  We're sorry to hear of this inconvenience, Dominic. Can you please call us at (877) 833-9973 so we can assist? Thanks.

• Q

  Qiaozhen Liu
  1

  awful service and internal communication. cannot get my new card verified for over 3 month. Don't want to be affiliated with such bank ever.