Fifth Third Bank & ATM Hoover Rd, Grove City

Fifth Third Bank & ATM Reviews

• W

  William Carpenter
  1

  The loan officer could not process the transfer of a simple social club account.nor would they respond to a business email to correct the problem. The phone number for the branch rolled over to a central banking department that couldn’t help me. After twenty minutes the central bank person dialed me in directly to the branch and after maybe twenty rings no ine answered and no VM. Don’t deal with 53 unless there is no other choice. Ecentually the bank branch phone just disconnected the call. What a banking system in this day and age… Hope you find this helpful? Oh, they said they could not give me branch manager name and email because it was agaist regulations, so unprofessional.

  Response from the owner

  Hi William- I'm very sorry to hear you had a negative experience. We care and would love to help. Please give our social team a call at (877) 833-9973. Thanks.

• S

  Sali Alkhouri
  2

  They were nice when we open the account When we had issue about it today , instead of helping and be nice The manager john told us if u feel better to go to another bank , go for it 🧐🧐🧐 Wow that was professional

  Response from the owner

  Hi there, thank you for sharing your positive experience with us. We appreciate the kind words. Have a Fifth Third better® day!

• W

  W Miller
  1

  I have been a customer for over 20 years and never have felt so ignored and could care less to help there customer's. The loan officer Miss Shevil help me to sign up to refinance and then at closing proceeded to tell me that she was moving on and another man would take care of my escrow with no problems . Now I'm having problems and nobody wants to help just Sad.

  Response from the owner

  Hi there, we apologize for the inconvenience. Can you please call us at 877-833-9973 so we can help? Thanks.

• R

  Rob D
  1

  avoid this location if you have to deal with anyone behind a desk, the personal behind the counter are great and i have not had any issues.. But the people that sit behind a desk are just so closed and inpatient and have no customer service skills and just treat you like you are not worth there time, as if they have something better to do than there job. Shivel Lalla is the number one at being the worst offender of making you feel like you do not deserve to be there or be in her presence.

• M

  Mark Grewell
  5

  Super great experience with POA questions and changes. Jennifer (Jen) and Matti were both very helpful and a pleasure to work with. Thanks!

  Response from the owner

  Glad we could help. Have a great day!

• J

  Jacqueline Fuller
  1

  Worst ever, avoid J'shawn he is arrogant, condescending and absolutely no help. I will be taking our 20 year business and personal account to the competition. Unbelievable disrespect. +

  Response from the owner

  Your post concerns us. We'd like to find out more about what happened. Can you please call us at 877-833-9973 so we can discuss? Thanks.

• J

  Jessica Lawson
  5

  Staff has always been friendly and we haven't had any issues over the many years we have been with them.

  Response from the owner

  Thanks for saying so. Your business is important to us!

• S

  Sher B
  1

  SOOOOOOOOO AGGRAVATING!!! Trying to get cash and ALL THREE 5/3 ATMs in town are OUT OF SERVICE!!! THIS HAPPENS ALL THE TIME!!! It’s so inconvenient, I can’t even tell you!!

  Response from the owner

  Hi Sher, We understand your frustration and apologize for the issue(s) you’ve been having. We’d like to see how we can help. Please call us at (877) 833-9973 so we can help.

• K

  Krista Zaglanis
  5

  always helpful and fast! I have used Fifth Third for a few years and this branch is very nice!

• K

  Kim KELLEY
  5

  Love the employees. Very nice and pleasant.

  Response from the owner

  Thank you for your business, Kim.