Fifth Third Bank & ATM N Charlotte Ave, Monroe

Fifth Third Bank & ATM Reviews

• J

  Jason Tatum
  1

  I went here to cash my stimulus check and the lady at the window was VERY rude. She informed me that I was being rude as well and I am sorry ma'am but all I was doing was giving to you what you were so freely giving to me. I asked for the manager and she said she was the one in charge at the time and her attitude did not come close to lining up with what fifth third is all about. I was shocked at the way she handled herself. This is the only time I have ever been disappointed with my bank.

  Response from the owner

  Hi Jason, we’re sorry for your experience and would like to see if we can help. Please call our Social Media team directly at 877-833-9973. We’re available Mon-Fri 8am - 9pm ET.

• T

  TJ
  1

  I put some cash in the ATM and it never went into my account, so I went down there, spoke with Stephanie and it turns out they are very aware of the issue... Several people have had the same problem and they FINALLY got the part to fix it, 2 weeks ago. They determined that I was right, after an investigation, the ATM was over so the money was put in my account. All was well until they evidently changed their minds and took it back last week, causing an overdraft and specific bills not to paid, not to mention... affecting my credit! Stop contacting me! You will not get anymore money from me! You previously already costed me $50, $25 from 2 companies, when the payments were returned to them UNPAID, because I put cash in on Fridays and it didn't post until Monday or Tuesday (if it ever posts). I Wasn't informed that this is how it works BEFORE or when opening my account, UNRELIABLE! I switched banks : )

  Response from the owner

  We're sorry to hear this. If there is anything we can do to help, please don't hesitate to call us at 877-833-9973.

• S

  Shawanna Laton
  1

  I used to recommend this bank to everyone never again. Putting holds on checks that have already been processed.

  Response from the owner

  Shawanna, I'm very sorry to hear your experience with our bank was unsatisfactory. We are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

• L

  Lisa S
  1

  On Friday, April 20 my husband put $200 in the ATM to cover our car insurance payment. We found out, when we received a letter from Geico, that the payment was declined & the money never posted to the account! My husband has contacted the bank multiple times and was told by the same lady that he would be getting a return phone call as soon as she spoke with the company that services the ATM... It Has Been More Than 5 MONTHS! NO PHONE CALL! NO REFUND! They DO NOT Care! We lost $200 AND, We still had to pay that payment, AGAIN!, out of our own pocket! UNACCEPTABLE Customer Service!

  Response from the owner

  Hi Lisa - your post concerns us. We'd like to find out a little bit more about your situation and see if we can help. Would you mind giving us a call at 877-833-9973?

• L

  Laura Young
  5

  Always pleasant and knowledgeable. If they aren't able to help they will refer you to another source.

  Response from the owner

  This is great, Laura! Thanks for sharing the love. ❤

• W

  Wanda Feinour
  1

  This bank is the worst bank to work with. I had a business checking with them and if you ever have a negative balance they charge a 'daily' reversed fee of $8.95; which adds up if you are not aware of it. On top of that they have collection fees that can range of $18.00 a month on top of their $14.00 service fee. This bank is the worst bank to be associated with. I will never ever be their customer again. Ever!

• m

  mr. pretzel
  2

  Absolutely awful people are nice but the bank service is terrible my father received a counterfit 100$ bill from 5/3rd bank and it took 3 weeks to get the issue resolved because we were ignored and told that the person who deals with this issue was on vacation while others said he was in the hospital be careful here check your Bill's

  Response from the owner

  Hey there, I'm very sorry to hear you're unhappy with your experience. If you would like to discuss, please call us at (877) 833-9973.