Fifth Third Bank & ATM Greenfield Rd, Southfield

Fifth Third Bank & ATM Reviews

• S

  Shon B
  1

  Poor customer service: on August 2. My daughter went to open a savings account, she was told no because they were short staffed, but it was not a customer in site only my daughter. The drive through was empty as well.

  Response from the owner

  Hi there, I apologize that your experience did not meet the level of service we strive for at Fifth Third. I will share this feedback with the branch. Thanks again for taking the time to let us know.

• j

  jeff kringer
  1

  Went in to fifth third bank the other day trying to open a checking account with a coupon. The lady there was nice at first but started acting very rude after I told her I was only gonna deposit $300 to open my checking account. Then she told me that I didn't qualify and didn't even say have a nice day or any of the other standards you would come to expect with good customer service. Very disgusted with the service, never going back there again

  Response from the owner

  Jeff, I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

• m

  maxine
  1

  Very rude manager name damond crook! Walked in and there was no line but waited up to almost 8 mins watching two people helping people helping the folks in the driveway when there was just one person that was actually helping people and spoke with the manager how i was in a slightly Rush I was very soft-spoken to him and his response was a very loud rudeness on how i need to wait as after a gentlemen came in and just took him right away while i was still freaking waiting..... I feel like I got discriminated because I was Asian and wasn't African American as if i didnt have a right to make a small request in this no line waiting for some to help me.... I would not come here for help nor customer service and this was the manager that I spoke to!

• d

  david hamrick
  1

  How a bank charges me to cash a check drawn from them is mind boggling. I couldnt even get a proper receipt for this farce of a charge. Doesnt the banks customer pay enough fees to cover the cashing of checks they write? The bank should pay a bonus to me considering the check didnt have to go through a clearing house.........#poorguygetsscrewedagain

• R

  Rasky Bukowski (Rasky)
  3

  Didn't seem to have options a lot of other locations would include.

• W

  Winona Beam
  1

  Poor customer service and unprofessional and hung up on me in drive through and said they are closed right at 4:59 p.m. your reviews show how poorly you are ran.

  Response from the owner

  Hi Winona, we appreciate and value your feedback as we're always looking for ways to improve the customer experience. We'll be sure to share this with our team.

• J

  Jonathan Thibodeau
  5

  People who work there actually do want to see you get your problem solved or your business done the right way.

  Response from the owner

  Thank you taking time to for share your positive experience with us. We appreciate you! Have a great day!

• d

  danita B
  1

  I stood there for at least 20 minutes waiting for someone to wait on me while all tellers joked around with another customer.i finally said can someone help me one teller said someone will be with you in a moment