Fifth Third Bank & ATM Surfside Blvd, Cape Coral

Fifth Third Bank & ATM Reviews

• A

  Ash H
  1

  Everytime I went inside the banks, they are absolutely terrible. Poor customer service. I was locked out of my account and needed it to be fixed as soon as possible because it was just a mess dealing with it over the phone so I went in to try to get it taken care of quickly. 1 employee was busy, but the other guy wasn't. Him and another employee thought it was better to talk about young 21 year olds than to help me. I waited over a half hour before I just called the bank and I got my account fixed. I STILL wasn't even asked to be seen when I finished the phone call. I walked out. I would rate a zero if possible. Do you're jobs and learn what actual work ethic is.

  Response from the owner

  Hey Ashley, I understand you’re frustrated. I'm very sorry to hear that. Can I help? Please call us directly at 877-833-9973.

• N

  Norma Sotomayor
  5

  This Firth Third Bank Branch is the best one in Florida and around USA; my Banker Advisor Jairo Sotomayor is very professional and his Customer Service is excellent. I can recommend this branch. The offices are gorgeous and employees are very kind and polite. I LOVE Firth Third Bank Surfside.

• R

  Robert Santino
  5

  The customer service from Mrs. Vicky Donaldson was 5 ⭐️ Stars hands down ! Mrs. Donaldson went above & beyond any expectations ; with a smile 😊. Thank you so much for your work ethics That you have shown .

  Response from the owner

  That's what we like to hear! Thanks for sharing this with us.

• J

  Jeff Hedquist
  1

  Understaffed most of the time. And when one of their employees goes on vacation, forget it! When I call, I always get voicemail. Very frustrating 👎 I deal with Fifth Third from where I used to live for better service.

  Response from the owner

  Hey Jeff! I'm so sorry to hear that. Please call us at (877) 833-9973 if you would like to discuss. Thank you for your business!

• R

  Robert Tittemore
  5

  As I new customer, I was very impressed with the personal and professional services offered in setting up the new account and mortgage services. Kuddo's to J. Sotomayor and his staff at the Surfside Branch!

• D

  Drew Lange
  1

  Used to enjoy coming to this branch, but lately the customer service has been lacking. Was in line for a teller, and was told to leave when clock turned to 5. I appreciate office hours But it felt a little ridiculous.

  Response from the owner

  We understand your frustration and apologize for the inconvenience. Please call us at (877) 833-9973 so we can help. We'd like the opportunity to make your day a Fifth Third better®!

• K

  Karin C
  5

  The team at this bank are simply the BEST! It's nice to know the people handling your assets actually care and look out for you!!! 10stars!!!! (:

• J

  Julie Zeiher
  1

  The customer service in this branch has gone downhill in the last year.

• H

  Heidi Godshall
  5

  Always greeted warmly by a smiling face.

• M

  Mary V.i
  5

  Team who know the meaning of customer services.