Fifth Third Bank & ATM Windfall Ln, Camby

Fifth Third Bank & ATM Reviews

• c

  cynthia vergara
  1

  Worst Customer Service. I manage 12 stores 12 let me say that again 12. The Tellers complained about having to many deposits and asked me to come in more frequently 😧. You sit behind that counter and all you do is count and make deposit try to run 12 stores. Could you ? Probably not but thanks for the advice on how to do my job maybe next time do yours and stop having an attitude about to many deposits. This is by far the worst customer service I have received from any fifth third bank in Indiana period. I have never been told I shouldn’t bring this many deposits it’s a shame seriously

• W

  William Duvall
  1

  In this one instance, the bank is 5/3rd worse.

  Response from the owner

  We're sorry to hear this. If there is anything we can do to help, please don't hesitate to call us at 877-833-9973.

• J

  Jim Hastings
  1

  A 5/3 better than what?! No bank at all! I think I’d rather bury my money in the back yard... at least if I found it it would all be there NOT taken up by fees!! Not to mention that I set up an appointment for 9:30 and here it is over an hour later and I’M STILL WAITING!! Of course the response was “we only have one banker would you like to reschedule?” Did you know you would only have one banker when I was able to choose 9:30 as an appointment time when someone else chose 9:00 and an other chose 10:00?! Seriously if I could choose NO stars I would! Hey it’s 10:45 and I’m due to go in!! But of course the banker is taking phone calls first because you know an hour and fifteen minutes isn’t a long enough wait time. By the way I’ll be pulling all my money out of this “Bank”!

  Response from the owner

  Jim, Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

• E

  Elizabeth Perry
  2

  Let me just say before I get into the bad that the bank staff, manager and all who work at this location are exceptional. They are wonderful and always go out of their way to help or solve any problems. That being said, their atm is horrible. They recently put in a new machine and it is just as bad as the one they had before. I have had several times where the old and new atm took my money, but didn't not apply it to my account. I have to wait several days to have MY money added to my account. I am not a wealthy person so I depend on my money being there when I need it. Today was the last straw. I had a horrible time trying to get the atm to accept my money. I had to keep putting the money back in over and over but it kept spitting it out. This happened about 10 times. It only accepted one or two of the bills and spit the rest back out. I only put 8 bills in and it says that it can accept up to 25 bills. I finally had to crumple the last 2 bills and turn them upside down. I had to make sure that I got the money in to pay 3 bills Monday morning. It took so long that I felt bad for the 2 people that pulled in behind me that I left the line and drove back around. This was/ is ridiculous!! Oh and I usually have the issues on Sundays when there is no one on site to assist with these issues. #notahappycamper!!

  Response from the owner

  Elizabeth, Thank you for bringing this to our attention. We always strive to make our customers feel welcome and appreciated, and we're sorry we dropped the ball. We'd like the opportunity to make this right. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• J

  John Schmidt
  1

  Had a Credit Card with them for 2+ years and paid on time every month. They lowered by credit limit without any prior notice or explanation. I'm glad I didn't try to use the card and get declined or I would be really mad. Terrible customer Service.

  Response from the owner

  John, I'm very sorry to hear you're unhappy with your experience. If you would like to discuss, please call us at (877) 833-9973.

• K

  Keesha G.
  1

  Worst bank ever! I went into the bank for a direct deposit form to give to my employer they gave me a form with the wrong account information.

  Response from the owner

  Hi there, I was very sorry to read your comments about your dissatisfaction with our bank. We'd like to take the necessary steps to make things right, but in order to do so, we need to talk to you. Would you mind calling our social media team at 877-833-9973?

• T

  Travis Brown
  1

  A bank that doesn't explain things to its customers. I don't recommend to anyone.

  Response from the owner

  Hey Travis, Please call our social media team at 877-833-9973 so we can help. Thanks.