Citizens Bank N Indiana St, Mooresville

Citizens Bank Reviews

• D

  D D
  1

  I closed accounts there a few years ago because of policy & customer service issues. Tried it again a few months ago with a free account & things haven't gotten any better. Their mortgage lending is terrible as well. Looks like I am searching for a new bank

  Response from the owner

  Thank you for your comment. Please let us know what your full name is so we can look into your experiences.

• M

  Marjie Kimble
  5

  I have had my car loan with them for about a year and they have been fantastic. I got a great interest rate / monthly payment & the staff is always very friendly! They could use a little bit of an upgrade for their online system but their staff said they are working on it. Very happy!

• N

  NAOMI MILLER
  5

  Great Bank will help you with anything you need

• T

  Tony Mendoza
  1

  Avoid if at all possible, ended up with a car loan through them when i bought through Falconee, i had to call every month to make a payment on my car loan and was told that they would add online payment like all other banks soon, once they added online payment they started charging $2 for a convenience fee. I will be porting my loan to huntington. I wish to never deal with them. Customer service personnel is rude.

• J

  Jordan Bartlett
  1

  I wish I would have been able to get on and read reviews before I accepted my car loan through this bank. My very first payment is supposedly lost, so now I have to cancel my money order, which is another $15, plus wait 30 days for a refund. I then proceed to ask if I can pay online, their response was yes, I try to pay online, it won't let me. I call them back, well you can't pay online if you don't actually have a checking account with us. So now my only trusting way of payment is to drive 40 mins to their nearest bank and pay. Needless to say, I will never do any banking with them again after this car loan is up.

• S

  Sylvia Exum
  1

  I agree with the other reviewers, they dont really seem like they care very much. I refinanced through a different bank and somehow not only my title but my refund checks were lost in the mail. Extremely unhelpful. Would not do business with them again.

  Response from the owner

  Thank you for your review. We apologize for falling short of both your and our expectations for service. At Citizens Bank we believe every person we interact with deserves a positive customer experience. I have already reached out to members of our lending management to find out where we went wrong. Please feel free to contact me at 317.831.9621 if you would like to discuss further so we can remedy any issues still outstanding or gather information to take steps to where what you experienced never happens again. Thank you, Mark Lemieux SVP Retail & Marketing ([email protected])

• J

  Julie McIntyre
  5

  Always friendly and professional at this great Hometown Bank. Mooresville Branch has a coin counter free to Bank customers Who have an account with Citizens and a walk-up ATM. We've been with them for over 15 years and have nothing negative to report.

• M

  Momma Whit
  1

  Do not use this bank....they used to be a wonderful hometown institution but now they are as incompetent as it gets. They mailed a new debit card, didnt state which account the card was for (I have multiple)and when I called to verify which account the new card was for they asked for the last 4 digits of all cards and when advised my husband had one of the cards they proceeded to threaten to shut my debit cards off because he is not listed on said account. They said, and I qoute, If we find out he is using it we will shut them off. Hmm, really. Then I get a call the same afternoon from another employee at the main branch who advises me because it is "in his possession" it has to be shut off and they WILL NOT issue another debit card on the account, ever. So if I was shopping and left it in his vehicle, thats posession and you are going to turn off my cards and not issue new ones? She then proceeded to say well let me talk to the manager and I will call you back. Don't bother, I will be there to close all three accounts and go somewhere else. FYI....your not the only bank in town anymore!

• B

  Brandon Reed
  1

  Absolutely HORRIBLE experience with these people! Mainly the Asst. branch manager Mary Hackett! She was very rude and insulting to me and my wife and had the nerve to call my wife stupid over the phone! I don't know who this lady thinks she is but when its the banks fault for something I don't expect an apology I just want it to be corrected and I sure don't want me and my wife to be insulted and called name! Please people stay clear of this women if you go there and for what ever reason never say something was an error on there end you may get your account frozen! It happened to us for a day.

• C

  Charles Mead
  1

  I don’t feel like what I’m saying is being heard, I’m not sure if they actually care. Coming in here feels like I’m a burden to them rather than a customer they want and value. **Edit since a rep commented- I finally paid off the loan from this awful bank. It was pulling teeth the whole time. And apparently they can’t keep track of who they do business with.

  Response from the owner

  My apologies but you have us at a loss. Citizens Bank, a small Mooresville, Indiana based community bank has no record of a Charles Mead banking with us presently or in the past. Please give me a call at your earliest convenience at 317.831.9631 so I may learn more about your experiences. Thank you, Mark Lemieux SVP Retail & Marketing, Citizens Bank