Centra Credit Union N National Rd, Columbus

Centra Credit Union Reviews

• A

  Art Hopkins
  2

  It is almost impossible to get a human being on the phone. The recorded message says they're "experiencing higher than normal volumes" even as their website bar graph says "less busy than usual." The recording also pretty much tells you "don't call us. Use the mobile app instead" as if that covers every situation. When I drive into town, the In-person service is good, though after a long wait, of course.

  Response from the owner

  I apologize for the wait times, Art. Unfortunately, the popular times graph on our Google listing is based on Google's estimated data around branch visits, and we aren't able to make any changes. If you have further feedback or need more assistance, please reach out to us at Centra.org/contact-us.

• J

  Jasmine O'Conner
  5

  I have literally never had an issue at this location. The credit union is located in a good location (in my opinion), the staff is always friendly and they usually have quick service via the drive-thru.

  Response from the owner

  Thank you for the five-star review! We appreciate the kind words and look forward to your next visit!

• t

  thiagarajv
  1

  Their customer service has gone downhill. My Zelle transaction was put on hold and they ask me some stupid computer generated questions like "Is this street in this city" to verify my identity. How on earth will I know if a street is in a random city that I am not familiar with? I was on the call for 45 min trying to deal with the issue and the attitude of the rep. is terrible showing no remorse to resolve the issue. Have been banking with them for over 10 years and they have pushed me to close the account and the take the business elsewhere.

  Response from the owner

  We apologize for the experience you had. We strive to provide the best service, and we'd like to learn more. Please give us a call at 800-232-3642, and we will look into this for you. Thank you!

• J

  Jason Lucas
  1

  Horrible experience with the drive through at the national road branch 6/12/21. I sat in line a little before noon and as I pull up to the window at noon the teller pulls the blind and says sorry we are closed. A protocol of some sort should be instituted for the situation. Absolutely unacceptable service and has prompted me to look for a new bank to do business with.

  Response from the owner

  Hi Jason Lucas. We apologize for this experience. We strive to deliver the best service, so we always appreciate advice from our Members. Please give us a call at 800-232-3642, and we will look into this for you.

• A

  Ashton Kelsay
  1

  Huge shout out to the teller at the drive through eating finger foods and handling my bank cards and ID. It’s a bank. Not a snack bar. Especially given the health protocols in place to protect the community, extremely poor choice to do this at a service window. (Where also everyone can see you)

  Response from the owner

  I apologize for your experience, Ashton. We will pass this along to our Team. Thank you for being a Member.

• E

  Eddy K
  1

  The absolute worst. They had an update with their system and told people to do one thing with their bill pay accounts and then charged them double after telling customers to redo all of their accounts. We were told we wouldn’t be reimbursed for their own mistake that they told us to do. I have been a customer there for easily over 10 years and after all of the headaches, unfriendly attitudes, and witnessing slammed doors in people face’s (yes that did happen) for an update that they did, I’m currently looking for a new bank. I wouldn’t give them a star even if I didn’t have to honestly. Worst customer service ever.

  Response from the owner

  Hi, Eddy. Thank you for being a long time Centra member! We apologize for the lack of service you received as that does not meet our services standards. We take pride in being Centered around You, and strive to provide the best service to our members. Please reach out to our Contact Center @ 1-800-232-3642 if you still need assistance with your Bill Payer Account. They would be happy to assist you and provide more information on the situation, as we have different scenarios happening at this point in time. Thank you for the feedback.

• E

  Ethan Bailey
  1

  This bank is nothing but a pain. Opened an account 2 years ago after moving up here for work, and like a lot of people i was fooled by the convenient locations. I haven't used them for anything since being up here at all. Everytime i want to do something like get a used car loan (With excellent credit) or even just cash a check it seems like there are new hoops to jump through.

• J

  Jill Wilkerson
  1

  We thought they were offering good rates on a re-fi. We were convinced to lock in. Then their appraiser came back $60,000 less than appraisal done 7 yrs ago before all the major improvements! I asked for a new appraisal, but they have stalled and now here we sit. We know friends that the same thing happened to, as well, so it is not just our home situation. Something is very wrong here.

  Response from the owner

  Jill, we apologize for any lack of communication from us regarding your mortgage refinance. Sarah is available for you at all steps in this process. Please reach out to her if you have further questions. Thank you!

• R

  Rich Wagner
  1

  Terrible online access and even worse trying to get a hold of a person on their "customer service" line. On hold for over 30 mins. Been a member for over 30 years - time to find a new bank for sure.

  Response from the owner

  Hi Rich. I apologize for your negative online experience and difficulties getting in touch with us. We are currently experiencing unusually high call volume leading to long wait times. At this time, we are unable to return messages and ask that you continue to hold until a representative is available. We apologize for this inconvenience and appreciate your patience as we work through the call queue. You can always visit your local branch for assistance. We do appreciate your Membership.

• K

  Karen D.
  5

  Helpful, courteous & a great place to do my banking.

  Response from the owner

  Thanks for the five-star rating, Karen! We're so glad to hear you enjoy banking with us. We appreciate your Membership with us and look forward to seeing you on your next visit!