Fifth Third Bank & ATM Lorain Rd, Fairview Park

Fifth Third Bank & ATM Reviews

• j

  john Dutton
  5

  Saw some poor rated reviews & thought it unfair considering how good I think 5th3rd is. I am greeted nicely every time I come & so is everyone that walks in the door. They hear "Welcome to 5th3rd" & they're smiling...usually busy too. I'm there weekly & been with them 30+ years. I have their Pacific Life Insurance & accounts there. Their rates are competitive. As far as stuff "pending," I don't really care....transfer & pay online or pay ahead & they'll credit the acct until it goes through. I miss the Kamm's location too but Fairview Park is close & good to shop across the street or at "Threads" in w.220th shopping center. Very good bakery across the street from Threads too. Good Community....very good bank as part of the community. Hope Nicole & Mary stay on...but people move on eventually. Hope this truthful, open-minded review helps :-)

  Response from the owner

  John, thank you for sharing your positive experience with us. We appreciate the kind words. Have a Fifth Third better® day!

• F

  Five Formage
  1

  After years of car loans and multiple family accounts, 5th/3rd would not do me the courtesy of a 2 minute notarization (and I called first too). I even offered to pay, but as I am no longer a client they refused. Citizens Bank, 2 minutes away, obliged without a question. The other party involved was stunned at the refusal and termed it "dickey".

  Response from the owner

  I apologize that your experience did not meet the level of service we strive for at Fifth Third. I will share this feedback with the branch. Thanks again for taking the time to let us know.

• D

  Dan Mulhollen
  1

  Staff is first rate. However the now-closed Kamms Corner branch was a short walk from my house. As I don't drive, the Lorain Road location is a bother. I am also very annoyed by their policy of giving Internet orders "pending" status. Some vendors consider this a cancellation of the order which is almost enough to make me choose another bank--one that does not play these games. I have lost all faith in Fifth Third and, frankly, this company deserves to go out of business. Sad, giving the quality of the staff.

  Response from the owner

  Thanks for reaching out. We appreciate and value your feedback as we're always looking for ways to improve the customer experience. We'll be sure to share this with our team.

• M

  Mrs. Cinnamon Everett
  2

  I loved Fifth Third Bank before they moved to the Fairview location and before Angie relocated. They're very rude and have made huge mistakes in regards to notifying me of what’s happening to my account. What’s disgusting is fifth third justifying their wrongdoing and the mistakes they've made. You try to contact someone in the office and they're never there or are on break. I'm done and have decided to bank with someone else after many years.

  Response from the owner

  Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

• E

  E and Izzy Minecraft S
  1

  I sat in the drive thru after sending my deposit for 10 minutes while a male teller was showing someone pictures on his phone. Giant waste of time should of went to the Westlake branch.

• N

  Natalie S.
  1

  Just sat at the drive through for seven minutes twenty seconds to make a credit card payment. Understaffed or remiss? I won't be going here again.

  Response from the owner

  Hi Natalie - We apologize for the delay. If you still need assistance, please call our social media team directly at 877-833-9973.

• B

  Bogdan Mihai
  1

  Worst bank ever. 3 hours in 2 days for a payment order.

• A

  Andrew Heister
  5

  Came here during Christmas time. Very friendly staff and lots of smiles.