Bank of America (with Drive-thru ATM) Center Ridge Rd, Rocky River

Bank of America (with Drive-thru ATM) Reviews

• K

  Kevin Lanuza
  5

  It was an excellent experience, We was passing through Ohio and I needed to open my first debit account, we were lucky to run into Nisrine and Sandra Chu, they are the most pleasant and helpful people you can find

  Response from the owner

  Hi, Kevin. Thanks for letting us know how helpful Nisrine and Sandra were during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^alma

• J

  Joshua Price Sr.
  1

  Update to original review: NOT for BUSINESS’S, they allowed an employee to clear out my business account after $308k in deposits went thru. They did not think it was worth a call to the business first and verify the withdrawal on account with so much cash running through it. Original Review: 15 min wait time to make a business withdrawal. They have 10 employees running around and 2 customers?

  Response from the owner

  Hello, Joshua. Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^guillermo

• A

  Anthony Wiener
  1

  Super slow .... 15 mins in line just to make a Credit Card payment .... ONE teller who seems like he doesn't want to be here .... I can't comprehend how you want to grow in the area and have this kind of service ....

  Response from the owner

  Hi Anthony, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• J

  Janet Linder
  5

  I was so impressed with the very helpful staff. Every time I go into the bank, they take good care of me right away. They made the stressful job of purchasing a new home go very smoothly. I really appreciated everyone who works there that assisted me with purchasing my new home.

  Response from the owner

  Hi, Janet. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^alma

• C

  Christopher Soles
  1

  Horribly long wait. One teller, employees sitting around on their butts. Never had a bank experience this ridiculous.

  Response from the owner

  Hi Christopher. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^susan

• E

  Erban Emperor
  1

  Worst service I have ever received from a bank. Empty promises and lies from several employees. They refuse to close my account. Stay away!

  Response from the owner

  Hi, Erban. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• S

  Sara S.
  5

  It was an amazing experience dealing with their super professional associates, especially Maria Gorman who was really helpful, cooperative and honest. Thank you Maria for getting me through my paperwork. I do appreciate your support.

  Response from the owner

  Hi, Sara. Thanks for letting us know how helpful Maria was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^alma

• A

  Albelushi family
  1

  Very bad services. I do not recommend opening an account. My purchase services have been canceled and my card services have been suspended

  Response from the owner

  Hi and thanks so much for taking the time to share your feedback with us. We're very sorry to hear of this and would like the opportunity to connect with you further. If possible, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• S

  Shiva Sai Reddy
  5

  Been here to open an accout. Beautiful place, Professional and helpful staff. Thank You Ms. Nisrine for guiding and helping me!

  Response from the owner

  Hi Shiva. Thanks for letting us know how helpful Nisrine was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^ines

• S

  S B
  4

  They don’t take walk in... last appointment at 2:30 and they don’t take appointments on weekends !!! how can a working person get in with customer service.

  Response from the owner

  Hi. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma