Fifth Third Bank & ATM Ford Rd, Canton

Fifth Third Bank & ATM Reviews

• M

  Mark Blaufuss
  5

  We needed some support in adjusting a trust to allow my wife to help my mother in law with her banking. I called and made an appointment at the branch and wasn’t sure what to expect given some of the complicated issues with the legal documents. Our appointment was with Aaron Hall who listened to what we needed to and set up a gameplan. He asked for our patience as he needed to coordinate with 5/3 legal and walk through several steps to accomplish what we wanted to get done. Aaron knew exactly how to navigate the steps, worked with their legal via chat and ultimately got everything we needed to get done completed. He was excellent to work with and in this day and age, customer service seems to be an after thought. Not true with Aaron - he was amazing and shows great, caring customer service still exists today. Cannot recommend him and 5/3 enough

  Response from the owner

  Mark- That's great! We appreciate you taking time to share your positive experience and recognize Aaron. We'll be sure to let him know.

• P

  Paul Ellinger
  5

  Had, yet another, great experience yesterday afternoon at this branch. I have known Harpreet for probably over 10 years and she is always fantastic. Yesterday I worked with Mariam (sorry if I don't have the name right, but we talked about her daughter singing if that helps). Mariam was genuine, helpful and made me feel like she really cared. Thank you for making my day even better.

  Response from the owner

  Thanks for saying so. Your business is important to us!

• A

  Amro Nasser
  1

  The worst customer service ever. Mariam Hariri and Saadia Khan are very unprofessional. I talked to Mariam first. Every time I asked her a question, she couldn't answer it and had to go to the Saadia to get the answer over and over again. She was raising her voice, rolling her eyes and talked over me all the time. She clearly doesn't treat clients with respect and and absolutely doesn't know what she is doing. I told her I need to talk to the manager to complain about you. She said you can complain to whoever you want I don't care, go ahead. I talked to Saadia but she was as rude and disrespectful as well. She was raising her voice and didn't make eye contact. She said Mariam knows what she is doing which is completely false, she couldn't answer a single question without going back and forth over and over again to Saadia to get the answers. I had to switch to Bank of America because of this terrible experience.

  Response from the owner

  Hi Amro, we are sad to see we've lost you as a customer. We're open to feedback, and we'd like to know more about your post. Can you please call our social media team at 877-833-9973?

• K

  Kevin Denean
  5

  I love this bank, I've been with 5/3 for 14 years and it's been great. Recently, they updated their app and now check deposit is a headache, the app will not take a photo of the check no matter how I do it. I followed all instructions and still nothing. It worked fine when the user had to snap the picture. Please fix this issue. Still 5 stars, just a small glitch is why I'm writing this.

  Response from the owner

  We are so happy to hear these positive customer experiences! Thank you for your business, Kevin!

• n

  note plus
  1

  Mariam is so unprofessional and rude. She keeps intrupting clinets and doesn't know what she is doing. Also, the manager Saadia is disrespecful. She kept raisning her voice and talking over me.

  Response from the owner

  Hey there, we're sorry that you had a negative experience. Can we help? Feel free to call 877-833-9973. Your business is important to us.

• K

  Kiran K
  1

  I closed my acct here because the staff is so rude. Mariam kept interrupting me on the phone and has no patience. I can't remember the name of the manager but I had to call corporate and complain about her. She was so judgmental. Save yourself the trouble and don't bank here.

  Response from the owner

  Hi Kiran. I’m sorry to hear about your experience. If you would like to discuss this further, please call us at (877) 833-9973. Thank you.

• S

  Stacey Rodriguez
  5

  I absolutely love this branch! I have followed the manager Sandy to this location for all of my banking needs including my business and personal accounts. She is by far one of my favorite business associates that I've had the pleasure of working with for the last 15 years. I highly recommend this branch!

  Response from the owner

  Hi Stacey, We appreciate you taking time to share your experience and recognize Sandy. We'll let her know!

• K

  KJ J
  1

  Rude and unprofessional. Didn't know that bank charges you a fee for closing your account, $25! Are you kidding me? Never knew about this, wasn't told when opened the account 6 mos ago, not sure this is the norm for these days or not. The lady who was helping me wasn't much of help, didn't bother to explain the fees, etc. Also told that there would be another fee if I were to close the account and take cash instead of check. Not a good experience and bad customer service. This will be the last time I do business with 5/3.

  Response from the owner

  KJ, I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks

• K

  Kyle Wallath
  1

  Beyond disappointed in banker shafi..closed my account today after being a customer for 10 years..heed the warnings of others, take your business to your local credit union, you are not appreciated as a customer here..terrible customer service

  Response from the owner

  Kyle- We are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• L

  Ling Zhu
  1

  The dishonesty and irresponsibility of the representatives of this bank branch made a lot inconvenience and trouble to us. They gave us wrong information (or partial information), and denied their behavior in the past. I wish I have recorded what the representative said when I open my account there. I will definitely file a complaint. Their behavior is not tolerable, and very unprofessional.