Fifth Third Bank & ATM Mcfarland Rd, Rockford

Fifth Third Bank & ATM Reviews

• B

  Bianca Lira
  1

  I went to this bank for guidance. My mother passed away and I needed to close her account. I didn't have all the information I needed and stopped at this branch for help. Not only was I belittled by Jim, I was made to feel like I was trying to pull a scam. I left in tears as my mother just passed away. I would rather have her here instead of having to close her account. He was absolutely no help and the little information he provided was completely wrong. I went to the other branch location Rockford and they were kind. They helped me figure out what I needed. Shame on you for no compassion when it comes to dealing with a deceased family members account.

  Response from the owner

  Bianca- We value your opinion and appreciate you taking the time to share your experience with us. We'd like to see if we can help you. Please call us at (877) 833-9973. Thanks!

• Y

  Yada Ya
  1

  The staff here need diversity training. Certified karens work at this location. From my experience karen diane and karen nancy have horrible attitudes.

  Response from the owner

  Hi Yada- I’m very sorry that you did not receive the level of customer care that we strive for here at Fifth Third. We’d like to talk with you so we can help you. Please call our social team at 877-833-9973. Thanks for your time and the opportunity to assist you.

• P

  Purpose Simba
  2

  Daniel at this location is great. My question is, having a business bank account with 53rd. All those fees, daily overdraft fee on top of the overdraft fee. Different prices and numbers. Do you not want to see your start up business owners succeed? Because it seems as if bankers pick and choose accounts they want to run up. Don't let you have an emergency, god forbid a pandemic. You'll never get the chance to catch up. Or is it just black (aboriginal) accounts. I'm so confused as to why you keep charging me these ridiculous fees? Every chance I geet back black. You taking more than I went over by the hundreds.

  Response from the owner

  Hi there, I’m very sorry that you did not receive the level of customer care that we strive for here at Fifth Third. We’d like to talk with you so we can help you. Please call our team at 877-833-9973. Thanks for your time and the opportunity to assist you.

• B

  Buzz Morset
  1

  Not my bank but we were burned as a seller from 5/3. “Every thing was progressing was just Fine” after the earnest money, after the inspection, after the survey! literately less than 2 weeks from the closing date 5/3 corporate denied the loan!

• m

  muhammad ramzan
  1

  One of the worst management I have ever seen in life. I am an account holder. Nancy was rude, not helpful. They were talking a lot and nonsense. They notarised my passport few days back and today Nancy who was not available initially, did not hand shake when she met me. And made all sort of excuses and when Steve did notarised my passports 10 days back they were accepted by US consulate. Please don’t come to this branch. And may God save you from Nancy attitude.

  Response from the owner

  Hey Muhammad, Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

• S

  Sarah Kornoski
  1

  Dumbest location for an ATM. Sat behind a car at the teller window for over 10 min to get to the ATM. What a waste of time and gas.

  Response from the owner

  Hi Sarah, thanks for sharing. We're always looking to improve our customer experience and will share your feedback with the right team.

• I

  Isaac Stokes
  5

  Great CS from tellers & bankers. Had an issue with my card and was well cared for. Thanks to the banker for helping me.

• A

  Adrianna Harding
  1

  Worst bank I’ve ever had to deal with.

  Response from the owner

  Hi Avery, we’re sorry for your experience and would like to see if we can help. Please call our Social Media team directly at 877-833-9973. We’re available Mon-Fri 8am - 9pm ET.

• J

  Joshua Feldthouse
  4

  Good people, honest bank. Just wish they covered more ATM fees like they use to. lol

• D

  Dontae Boykin
  5

  Great customer service and an excellent temperature on the inside,fast service

  Response from the owner

  Hi Dontae, thank you for sharing your positive experience with us. We appreciate the kind words. Have a Fifth Third better® day!