Fifth Third Bank & ATM S Washington St, Bloomington

Fifth Third Bank & ATM Reviews

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  Cody Sowders
  5

  They have great customer service here. the staff is friendly and very helpful.I like this bank better than any of my previous,i do recommend.

  Response from the owner

  We are so happy to hear this! Thank you for your business, Cody.

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  Shayna Gamm
  5

  I ABSOLUTELY LOVE the staff at this bank. Kris, Lauren, and everyone else there (cannot remember their names) have been incredibly helpful and fast every visit. I only go to this bank whenever I need to make a deposit or cash orders. They greet me every time with a smile, and even address me by my name which is awesome. They build excellent report with the costumers they see. Needless to say, if you are looking for a new bank/great costumer service visit this place!

  Response from the owner

  Shayna - Thank you taking time to for share your positive experience with us. We appreciate you! Have a great day!

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  Stephanie Lochbihler
  1

  By far the worst banking experience I've ever had. The banker I worked with was condescending and rude and unprofessional. Instead of trying to assist me in a banking issue, he tried to sell me on a credit card that I didn't need. The banking corporation itself is a scam; they charge unlimited overdraft fees without warning, they find ways to have overdrafts happen in sneaky ways, they were even sued for this year ago in a huge federal lawsuit because of this kind of problem. Chase bank is much better in many ways; I am so glad I switched, and I will never go back. Did I mention they also had my car towed from their parking garage when it wasn't even banking hours? So even when I quit going to their bank because they kept taking my money, they somehow find a way to take me money AND my car. Worst bank EVER.

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  Emma Doud
  1

  It's taken me a few months to get to this review, but factors keep compiling to make me think even worse of Fifth Third. We thought it would be useful to have a bank with a local branch - which might be true if it was not Fifth Third. Our first mistake was going with them on our home mortgage. They were attentive and enthusiastic until we were under contract on a home. In which case they promptly gave our paperwork to someone who was on vacation and let it sit on their desk for 2.5 weeks. We had to push back the closing date, and almost didn't close, because no one on their end seemed to be interested in doing their job. In the end we were calling almost hourly to make sure they were still working on things, and I started praying that the sale would fall through because of this and we could just start with a new bank. We have a bank account with them solely to pay our mortgage. It gets locked every month when someone attempts to login using our username. Phone and in person customer service are measly to absent. Doing anything useful with said bank account is near impossible. But honestly I wouldn't trust them with my money anyway. This place is the definition of why brick and mortar banks no longer exist. None of their branches in Bloomington even have the ability to count your change. Stay away!

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  Amanda Graff
  1

  I wish ZERO stars was an option. Worst banking experience every. I am glad I am selling my house so I NEVER have to deal with 5/3 again. The entire organization is lost, confused, and cannot communicate. A bunch of animals staring into headlights and unable to comprehend what they need to do. I don't have a finance degree or business background and I can tell them how to do their jobs! Unfortunate, sad, and a NIGHTMARE to deal with. I just needed an insurance claim check signed by 5/3 because that is how the state of Indiana does things, and they refused to sign it! Took 4 months, multiple phone calls to Ohio, and so much frustration that I will spread the word for the rest of my life to never use 5/3 bank!

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  Consuela Hallal
  2

  The people who work inside FifthThird on Washington st in Bloomington are amazing and really sweet and will help you they should run the company. They deserve 5 plus stars But FifthThird as a company are horrible I will be switching they do not correct their mistakes and charge you more and more for their mistakes, if they know you are low income and disabled I noticed they treat you differently. They don’t care and have horrible customer service.

  Response from the owner

  Hi Consuela - thank you for taking the time to leave us a review. We're very sorry your experience did not meet the level of service we strive for at Fifth Third. Please call us at 877-833-9973 if there's anything we can do to help. Your business is important to us.

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  Caitlin Elizabeth
  1

  I can attest that the staff is very rude and condescending. Many members at all of the branches are way too pushy in selling their products and are unwilling to truly listen to your concerns. The fees are outrageous and that girl Melissa that works downtown was downright rude, fake, and has the air of an ignorant idiot to me. So much turnover I never know any of the people when I walk in (except for the ones that just push and push) and depending on what branch you go to the banking "rules" are different.

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  Zebadiah Thomas
  1

  They have one person working on a Friday evening. I waited 1 hr to be help then another 30 mins to cash my check. IU credit union is about to have a new member

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  Jeania
  4

  I have always had good customer service at this bank.

  Response from the owner

  Jeania - Thanks for the feedback. We're glad to hear that you're happy and appreciate your review!

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  Tracy Lee
  5

  I absolutely have no problems when I walk in they're always there to guide me through my issues and they're helping me with my future

  Response from the owner

  Hey Tracy Wonderful! We're glad to hear we're making your life a Fifth Third better®.