Fifth Third Bank & ATM 2nd St, Cuyahoga Falls

Fifth Third Bank & ATM Reviews

• a

  abigail wolf
  1

  Very unpleasant people working there ..customer service is terrible. A smile or responding back to have a good day wouldn’t be so hard ya know.

  Response from the owner

  We're very sorry to hear this, Abigail. Please know we are committed to being a Fifth Third better®. If there is anything we can do to assist you, please let us know.

• E

  Emily R.
  1

  5/3 as a whole is the worst bank my husband and I have ever had the displeasure of doing business with. From the beginning, our mortgage broker cost us hundreds of dollars on our house deal by simply not providing correct forms, and could have cost us thousands more in court fees if the sellers had not been understanding. Since then we have done nothing but receive the run around and had fees applied to our loan through their own employee's incompetence. This particular branch has been less than helpful and quite frankly rude and condescending. My husband and I should not be spending our rare days off in a covid unsafe environment to perpetually correct the incompetence of the staff of this branch to then have it be implied their inability to successfully enter information into a computer and properly communicate how their own procedures work is our own fault and we are unable to pay our bills. As frontline healthcare working DOCTORS we were offended, not to mention how others currently struggling to pay their bills in this hard time may have felt. We will never be returning to this branch and can't wait until we no longer have to be associated with 5/3 again.

  Response from the owner

  Emily, Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

• L

  Louis Taka
  1

  A banker there 'fixed' a mortgage auto payment issue we had a few weeks ago. After getting a late fee notification, I went back to speak with the same banker. He did everything in his power to try to shift blame from himself to my wife and I, then implied that my check may not clear at the end of the conversation. We left frustrated, offended, and wishing to never do business there again.

  Response from the owner

  Louis, I'm concerned about your comment and would like to find out more about what happened. Can you please call us at (877) 833-9973 so we can discuss? Thanks.

• A

  Angela Xayavong
  1

  If you’re planning to bank with fifth third, turn away now. Horrible experience. Their overdraft fee is 70 bucks. They take money out, and don’t give you a chance to put cash into your bank like normal banks. Planning to discontinue with this trash bank. I had a “bad check” and took them a week to tell me. So I had $200 worth of overdraft fee, can’t even get my money back because they’re stingy, and that’s how they scam people. Go with PNC Bank.

  Response from the owner

  Thanks for reaching out, Angela. Please know that all of our accounts feature ways to waive monthly service charges. We'd be happy to talk with you to ensure you're in the best account for your banking needs. DM your name/phone number and we'll call you. Thanks!

• J

  Jayson Hoopes
  1

  Do yourself a favor and don't be a customer. They are argumentative and not helpful at all. Pain in the butt always an argument and never helpful. Logan offers horrible customer service save yourself the hassle if getting ripped off by your own bank.

  Response from the owner

  Jayson, I would like to better understand your experience and see if I can help. Please call 877-833-9973 to speak with us directly.

• D

  Deb Armocida
  5

  Extremely helpful when needing honest answers to tough questions! May not be what you want to hear but always helpful, in these trying times. A special shout out to Logan, Matt, and all the hard working tellers:):):)

• M

  Matthew Wicks
  1

  Literally can’t wait to close all my accounts.

  Response from the owner

  Matthew, I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

• C

  Christopher Nicodemus
  1

  Horrible home buying experience. Delay after delay from the bank. Avoid Mortgage Loan Servicer Robert Dawson!

• D

  David Richardson
  4

  We've been pleased with this location. Nice staff. Good customer service.

  Response from the owner

  I'm happy we could assist. Thank you for replying back here, and thank you for your continued business. Have a great day!

• J

  J B
  1

  Very slow service. Some of the staff is very unfriendly.