Fifth Third Bank & ATM J M Keynes Dr, Charlotte

Fifth Third Bank & ATM Reviews

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  Rakesh Nara
  4

  Been customer at this bank from 2021, so far the experience was good. Pros: 1. 5/3 offers pay check to come before 2 days into your account. 2. Has ATM at this location. 3. They offer safe deposit boxes. 4. For new account opening they will give $300 as promotion or so when you deposit 500+ in first 60 days or so. But this you need to check with banker at that time. 5. At very convenient location. 6. Offers free notary for members, worked with Angela she is great lady and very flexible on calendar. 7. Drive thru services Cons: 1. For deposits inside bank lines are pretty long as most of the times there will be only one person working. If you are planning to visit for deposit the money or check , better use ATM or mobile check deposit from app.

  Response from the owner

  Rakesh, thank you for the review! We're very glad you're pleased with the 5/3 app!

• M

  Marcus Smith
  1

  Never ever will I visit this branch again!! The teller was super unprofessional when I entered the bank to cash a check. I was wearing a Kobe Bryant shirt and mask and she made a super insensitive remark about how fans have their mouths on Kobe’s Jock…only saying jock after she caught herself. I couldn’t believe and instead of cursing her out I left out the bank in which a co worker of hers followed and apologized on her behalf. It was totally unacceptable and she need new customer service training ASAP!!

  Response from the owner

  Hi Marcus, we’re sorry for your experience and would like to see if we can help. Please call our Social Media team directly at 877-833-9973. We’re available Mon-Fri 8am - 9pm ET.

• S

  Salesia Alford
  1

  This is by far the slowest bank I ever been too. A wait time of ten minutes or greater Teller not very knowledgeable of product. Just all around slow.

  Response from the owner

  Salesia, sounds like you've had a bad experience, and we're very sorry to hear that. Please call us at (877) 833-9973 so we can assist you. Our social media team is available to assist you at that number Mon-Fri 8am-8pm ET and Sat 10am-4pm ET.

• C

  Charisse TM Coston
  5

  Friendly originally from cincy oh

• S

  Shanina Rucker
  1

  This branch in the University area of Charlotte is the most unprofessional fifth third I’ve ever been too. I rushed to the bank once I got off work to ask questions and to change a few things on my account. I sat and waited for the personal banker for 30 minutes while he laughed and had a personal conversation with a customer. While we waited another female walked in and also had to wait. Once it was five minutes to close, he finally came out and stated to the young lady that was waiting, “I already know your concern I will be with you in a second.” Then he turns to me and my husband and states, “What do you need and what questions do you have concerning your account.” I explained to him, if I wanted the entire bank to know my personal information I would have went to the teller. Who by the way couldn’t assist me with my concerns. He then stretch his hands out and looked around as if he didn’t care and to show it wasn’t that many people in the bank. Then he tap his watch and basically explain that they were about to close. He then proceeded to ask the female banker who was there the entire time and never once came out to assist, if she could help us. She basically had a look on her face as to say, it’s about to close and not really. So we proceeded to get up and leave. No apologies, no can we make an appointment, nothing.... This branch really needs to work on their customers service skills. Worst experience ever.

  Response from the owner

  Hey Shanina, We are sorry you feel that your situation was mishandled. If you would like to discuss the situation further with us, please call our team at 877-833-9973. Thanks!

• S

  Shani Cowan
  1

  Fifth third mallard creek is the worst bank ever. Staff is incompetent, mean, and inconsiderate. I was charged 55. Four times to move my money from my primary business checking to my secondary business checking at the desk. Then I was advised by management that it’s up to tellers discretion whether or not the fees will be assessed. Hows that for discrimination!The staff is so condescending and unprofessional- the manager addressed me as hun or dear as if I don’t deserve the proper salutation. I run a business- I employ staff- the manager is well aware of such. Because I had the audacity to constantly question the fraudulent fees that kept appearing on my account the manager sends me a letter in which I received on 2.16(Friday evening) advising me that my business account will be closed on 2.22. No deposits will be honored- therefore I have employees that will be inconvenienced. My suggestion-stay far away from this bank. Watch the service fees and misc fees they are imposing. Because these people are very sheisty. I will be filing a complaint with the better business bureau and emailing anyone of importance so that they are aware of what I and my business went through in less than six months. I wish I could give them a negative

• R

  Rohit Red
  5

  I just opened an account here couple of hours back and I had a wonderful experience. Angela and Porsha were really helpful and knowledgeable. They know what customer needs and provide needs of the customer accordingly.

  Response from the owner

  Hi there, thanks for sharing and for the kind words. We appreciate your business. Have a Fifth Third better® day!

• D

  Darren Jones
  5

  My experience was the opposite of the older reviews. The bank appears to be in very good hands. I write this as I sit in the bank after closing because they are staying late to assist. Started with a friendly greeting and ended with great service. Would definitely return as my bank of choice.

• D

  Davia Elliott
  1

  Banking is not made easier i work banking hours but not even able to get an atm withdrawal increase due to my account noy bei ng open more than a year but ive been with the bank for a long time. Only reason this account was open so little time was because they allowed ach fraud to happen on my account billing someone who wasnt even mr. Its like thr only thing they are good for is direct deposit but not even that because i cant trust my money in thr account ao i try to pull it out as soon as it hit. And instead creating a lasting cusyomer service experience they just catch an aytitude like im personnally bothering them and say "well i mean i can get you to a supervisor but they arent going to raise uyour limit" so any hope of great customer service expeience is out of the window. I work in customer care and if i treates customers the way they treat me i would have been put on a pip then a formal write up then terminated. I am now looking for a nee bank that give better banking expierence.

• C

  CITY LUXE ACCESSORIES
  1

  Worst serve longest wait every time I come monthly to deposit into my mortgage account. It’s been more than 3times that I’ve come and only 1 person is working the inside and the window. This is bad for service and security reasons. I’d never move my deposit accounts to this bank!

  Response from the owner

  Shaundra - Thanks for reaching out. We'll be sure to pass on your message regarding this Charlotte branch to the appropriate people.