Bank of America (with Drive-thru services) US, Charlotte

Bank of America (with Drive-thru services) Reviews

• K

  Kaitlin W
  2

  One of the worst Bank of America's I have been to. The customer service desk is terribly slow. I had scheduled an appointment for 11:30am and didn't get taken care of until 11:55am. There were plenty of other people waiting in the lobby with only 3 bankers seeing customers. One of the bankers walked out of the bank while I was waiting in line. The teller desk was also a nightmare, only one teller working the counter with a line of 8-10 people. They need to get more employees.

  Response from the owner

  Hi Kaitlin, we're very sorry to hear about your experience. We'll be sure to provide this to the leadership of that location and appreciate you taking the time to share your feedback. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• S

  Sridhar Akkineni
  1

  Worst Bank !!! The slowest service you can get is available free at this bank !!! Took 3 hours to do a wire transfer. Had to wait 2 hours in the lobby. Will close my bofa account soon ! Worst experience

  Response from the owner

  Hi, Sridhar. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• A

  AD M
  1

  This is absolutely the worst bank in Charlotte! Tellers are incompetent abd rude. I drive past it 10 additional minutes to get better service!

  Response from the owner

  Hi. We are disappointed to hear this. If you need further assistance please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.^alex

• M

  Monique Marie
  1

  Worst bank in the area. Long lines,tired looking staff, overwhelming, liars, they promised to follow through but never follow through, the staff do not Carr at this branch, they are all confused, the computer system always crash, you must make an appointment to meet with someone that never happened. You select who

  Response from the owner

  Hi, Monique. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• E

  Eneida Fernandez
  2

  I used to love this place but Lord has their service gone way down. I'm not sure if it's pandemic related but why oh why do they not have a person just for the drive thru??? It's a crazy long wait and when o finally reach the window is like 4 people, 2 which are standing around while the other two attend. I get deposit taken but given to one of the ladies already working with other people!!! Like what is happening! Needless to say I only come to this location when the plaza location is closed

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• L

  Lona Turner
  1

  Lot's of woman walking around iin skin tight skirts and pants,like they are all trying to pick up a man,they don't even know half of their own rules and regulations.

  Response from the owner

  Thanks for the feedback. If you need further assistance please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.^alex

• H

  Hameed Hasawi
  2

  I went in this store for depositing a check that required me to be in store. I was waiting for 5 minutes for someone to swipe left and right on an iPad screen, until they tell me “the system is down”, and leave. 5 min later they come back to give me a receipt for it being done. I would just expect a more “easy-flow-system” in simple everyday things, and preventing iPads or faulty software. The store also looked very dull and had no decor or changes for the holidays. I feel that would improve the aesthetic of the store.

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

• S

  SMJ Athletics
  5

  Mr. Aristide was very helpful. He helped me open up a checking/savings account. He also took the time to get to know me. Very genuine person. Great personality. Miss Jessica was training but she was also very kind and caring.

  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know.

• R

  Rick Zuber
  1

  This morning I stopped at the Bank of America branch at 29 and Harris Blvd in Charlotte NC. I found a long line of customers waiting inside the bank and only two people working the counter I note one of them was for business customers . I do not blame the two employees working the counter as they were doing the best they could do in helping customers. I was among a number of people walking out after waiting a reasonable amount of time and not moving up in the line. This is not the first time this has happened at this location. This is not a good look for Bank of America.

  Response from the owner

  Hi Rick, We appreciate you coming in. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/ ^sam

• j

  janki patel
  1

  I would have give negative star if possible. The representatives at bank were so busy that they didn’t answer any call. After visiting bank we found that there were only 3 customers in bank. Asking why bank didn’t answer any call, the manager said answering call is not their duty. Bank of America app is not working to schedule appointment even bank representatives do not answer accurately.

  Response from the owner

  Hi Janki. We apologize for the experience. Please note, our financial center associates will try to answer any calls they receive to the best of their ability. As this is a financial center (not a call center), our associates may be assisting customer who are currently at the center. We appreciate your patience and understanding. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty