Fifth Third Bank & ATM Alpine Ave, Comstock Park

Fifth Third Bank & ATM Reviews

• T

  TortillaBueno
  5

  Everyone was very helpful and friendly! My needs were met quickly and easily, and I felt the advice they gave me was fantastic. Definitely recommend!

  Response from the owner

  That's what we like to hear! Thanks for sharing this with us.

• J

  Jason Struve
  1

  If I could give zero stars I would. I operate a business and have used multiple 5/3rd branches. This branch goes out of its way to make running your business more difficult. They all need a lesson in customer service, each and every member of this branch makes you feel like an inconvenience and they are going out of there way to help you. I assume this comes from the branch manager, when you walk into this location everyone that works there looks like they hate there job and their service reflects that. When you look at the Google reviews and you have 2 stars that is a sign there are issues and senior leadership should step in and make a change, I will be taking my business banking to your friendlier competitor.

  Response from the owner

  Hi Jason, we appreciate and value your feedback as we're always looking for ways to improve the customer experience. We'll be sure to share this with our team.

• c

  christina chandler
  1

  If I could rate ZERO STARS, I would!!! These people who work there are rude and act like they don’t want to be there. I’ve had issues with them shorting me money and when I call back, NO ONE answers the phone. I’ve called 4 times and still nothing. Definitely do not recommend banking at this location

  Response from the owner

  Hi Christina, we're concerned about your message and would like to understand what happened. Please call us at (877) 833-9973 to discuss. Thanks.

• A

  Austin Camp
  2

  IGNORANCE IS NOT MY BLISS!!! Posting for a visit after I stopped by Sonic across the street... I don't know when it became socially acceptable to become rude and catch an attitude as a banker let alone the one trying to open my account... I walked out wayyy before they even got me in the death trap of that judgmental accountant... Quite frankly, I don't like to have people point out how young I appear rather than inquire and gain the knowledge from my I.D. itself.

  Response from the owner

  Hi Austin, we’re sorry for your experience and would like to see if we can help. Please call our Social Media team directly at 877-833-9973. We’re available Mon-Fri 8am - 9pm ET.

• S

  Shoni Smith
  1

  I had a very negative experience with Stacy McCarthy today. We had a payroll issue with a previous employee who did not receive her DD payroll. While I do understand that this is a hardship, it is always best for all involved to work together to problem solve. Stacy was very unprofessional. She consistently made accusations that the company I work for did not pay the employee despite the fact that we have proof from ADP that she was paid and there was no return of funds. It's unfortunate, but payroll issues happen. Businesses need to be able to communicate with banks to problem solve without bank staff firing up the situation. I hope Fifth Third does not tolerate this level of professionalism.

  Response from the owner

  Hi Shoni, Thank you for bringing this to our attention. We always strive to make our customers feel welcome and appreciated, and we're sorry we dropped the ball. We'd like the opportunity to make this right. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• M

  Melissa Zombie
  1

  I went to this branch at 5:15 today and it had a temporarily closed sign up. Tellers inside the branch ignored and.offered no explanation. I then called the branch and I watched them ignore the phone as well. I then called customer service to understand why the branch was closed early. I expected there was a computer problem or something. The gentleman I spoke to was of no help. I asked for the number of the branch manager and name. He said he could not give the name???? And he proceded to give me the number of the incorrect branch after I had stated twice which branch I was referring to. I am aware it is Friday and a nice day but there is no excuse for the terrible conduct by the branch and incompitant help of the cs agent. I am seriously considering moving my many accounts to another bank!

• c

  christina delvescovo
  1

  Well, the fact that the finance guy carries on a 35+ minute conversation with another customer about college and life while there is a line in the bank is just absolutely absurd. You employees need to take your job a little more seriously and realize when there is a rush, you don't chit chat with one customer about nonsense until the bank closes. Arrived at 11:15am, it's now 12.

• D

  David Zandstra
  1

  The bank as a whole unprofessional as a valued customer term valued customer they would do whatever it took TO keep my account active even to the point of using one of them to just use there address to keep it active remember valued customer so they trumped op a hostile charge and because of another issues like how the customer service hotline also provoking so they get you TO cuss at them I mean IF your going to provoke you better expect a outcome negative TO you fifth third and you shouldn't have closed my account period and this edit update when they closed my account they withdrew my money right somehow mysteriously I owe 2 dollars THEN later checked MY e-mail a 500002 dollars IN the negative remember my account was closed already

  Response from the owner

  Hey David, Thank you for bringing this to our attention. We always strive to make our customers feel welcome and appreciated, and we're sorry we dropped the ball. We'd like the opportunity to make this right. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• S

  Sybil Wolfe
  1

  You're a bank and you can't exchange cash for rolls of quarters unless someone has an account? Completely ridiculous! New level of suuuuuck!!

  Response from the owner

  I'm very sorry to hear you're unhappy with your experience. If you would like to discuss, please call us at (877) 833-9973

• K

  Kevin Flores
  1

  Nothing, the manager Omar is a prick and harasses customers by calling them on their cell phones and threatens to make extra charges on their accounts.