Lake Michigan Credit Union Alpine Ave, Comstock Park

Lake Michigan Credit Union Reviews

• J

  Jenny
  3

  Nice ladies, but I'll be in the line of two people for half an hour because only one staff member will be doing their job and helping everyone else. The other two or three staff will be standing around doing nothing. And after two confirmations of which account to put my checks in, they still get put in the wrong one.

  Response from the owner

  Hello Jenny, We apologize for the negative experience you had with us. Customer service is an utmost priority at LMCU, and we will use this opportunity to learn from moving forward. Thanks!

• J

  Justin Nelson
  5

  Ashley Pratt was beyond helpful with our boat loan , answered all our questions and made it seamless.

  Response from the owner

  Thank you for sharing your experience with us! Ashley is one of the best in the business!

• M

  Matthew B
  5

  Very pleasant experience, like most of the other LMCU branches. Super clean and modern. Very friendly staff!

• R

  Richard Clinkscale
  1

  Fail to mention they hold your first deposited check for 9 days.

  Response from the owner

  Hello Richard, We want to apologize for the negative experience you have had with us! If you would like to further discuss this, please connect with us by calling (800) 242-9790 or emailing [email protected]. Thanks!

• A

  Adam S
  1

  Always packed. Instead of working the drive thru, I can see behind the glass that we are simply admiring one another's fall scarves..

  Response from the owner

  Hello Adam. We want to apologize for the negative experience you’ve had with us. Know that servicing our valued members is a top priority at LMCU. Please contact us to discuss this incident further by calling (800) 242-9790. Thanks!

• J

  Jill Lerma
  5

  Absolutely LOVE the staff at this location! My husband and I have been with a different credit union for about 10 years, so it was a difficult and scary decision to switch to a different one. The staff at LMCU made us feel so welcome, and answered all of our questions (we had a ton of them!) without hesitation. I will recommend this location to everyone! :)

• D

  Danielle Preston
  5

  I went in for the first time to open a new account with a few concerns about leaving my current bank. Spencer was more than helpful with my new account. He went above and beyond to make me understand everything ! I highly recommend Alpine Lake Michigan Credit Union.

• K

  Kelly Dyer
  1

  I have been a member for over 20 years at Lake Michigan credit union and I can confidently say that this branch is an absolute joke and probably the most disappointing branch I have ever visited. Every single time I come in they are extremely understaffed and slow to assist you. When you express your concerns to the teller, the best they can do is say sorry and you can come back later I guess. If you wanted anything done in a reasonable amount of time, try any other location or perhaps even a different institution because this branch simply needs to be closed down or management needs an overhaul.

• M

  Martin Kleczynski
  4

  I have been with LMCU 12+ years. I live out of the area and this location is not the closest to me. I choose to come to THIS location because of the friendly staff. The night deposit box and adjacent atms are among the best features here. The down side can be how busy it gets but it has never been horrible.

• K

  Kirstin Siegel
  5

  Ashley went above and beyond to verify and deposit a check for us. She called several other bank locations to verify the check and get it deposited the same day. Thank you for showing customer service! We appreciate you.