FedEx Employees Credit Association - Nonconnah Nonconnah Blvd, Memphis

FedEx Employees Credit Association - Nonconnah Reviews

• S

  Sayour Noelle
  1

  My debit was shut down due to fraud on 12/31/21. They told me a replacement would come in 7-10 business days which is understandable. Today is 1/20/22 and still no debit card. Call center is no help. They keep insisting that it was shipped on 1/11/22. It’s been almost one month and no sight of a debit card.

  Response from the owner

  We're sorry for the inconvenience in getting a card to you from the manufacturer. Could you please contact our Electronic Payment Solutions department directly at 901-344-2500 ext. 2579 during business hours? EPS should be able to assist you locally.

• s

  south parkway Made901
  3

  I have been with this bank for 4 years now and I have not had any problems until now. For some reason it keep taking payments for a loan that I have already paid off months ago have not heard anything back for a solution to fix this situation hopefully they fix it soon.

  Response from the owner

  We certainly apologize for the trouble. If your issue hasn't been resolved yet, could you please leave a message within the mobile app or at fecca.com/contact-us ? It will take both an account rep and a loan specialist to see why your account is still triggering automatic payments.

• M

  Mike Singleton
  5

  Unlike most banks, FECA looks at "banking" differently. They're not out to hoard your money or collect fees. Their business model is to provide financing solutions for their members. Since they only serve FedEx employees, they understand the culture, the jobs, and the financial situations for those who work at all divisionsns of FedEx. The people are friendly and they usually try to go out of their way to help their members. If there's a downside, its that there are few branches. (Most are located near FedEx facilities, so easy to hit on way from work.) This makes using their online access and mobile app a must. Their new mobile app (10/2021) is awesome! Except for depositing cash, you can finally do almost everything you previously needed to go to branch to do! It puts the closest branch in your pocket!

  Response from the owner

  Thank you for the review!

• J

  Jon Bernal
  5

  I purchased my vehicle through these guys. Very satisfied. I finally paid it off and it was truly an easy process. I also have automatic withdrawal from my FedEx paychecks and get it deposited into a savings account. They just opened one up in my city where I reside in Fort Worth, so the convenience is here too and not just in Memphis.

  Response from the owner

  We're glad you liked the service at the main branch. We hope Eduardo is taking care of you out at the DFW branch!

• L

  LaDerrius Howard
  1

  If you send someone a replacement card it would be nice send them the pin as well. I called to activate my replacement card and was told it was already activated. I went to use it a gas station only to be told that my pin was wrong when clearly I called and spoke with several people and not one mention the pin to me or even told me it change.... But that's not all now my card is locked and I have to wait until Monday to call and have it unlocked. You guys really need to do something about that especially since you have people in all 50 state the possibly have an account with you all. And telling me I'm sorry you have to wait is not going to cut it. Then telling me to do shared branching to withdraw my money when I should be able to have a link online that allows me to unlock and lock my card if need be.. sign one mad customer

  Response from the owner

  Since your last review, we've upgraded our systems and you now have more control of your cards directly from within the latest mobile app. Please let us know how your customer experience has improved since your last review.

• C

  Constance Russell
  5

  FECCA has always been accurate and protective of my accounts. The officers and all employees there are knowledgeable and helpful. I have been and will always be their client.

  Response from the owner

  Thank you for the great review!

• j

  james maxcy
  1

  I always end up having to drive down there because it is impossible to get someone on the phone. Have loans there and the credit union is charging to much for weekly fees so my payment is not covering enough principal. I do not recommend this credit union

  Response from the owner

  James, we apologize for your inconvenience. The best time to reach our Call Center is during regular business hours. If they are overloaded, I recommend using the chat feature or leaving a message on the website. You can bypass the call center and a rep will forward your message directly to the department you need. Then we can call you!

• B

  Blessed Child
  1

  You have to pay 10.00 and have 100 on hold if you have prior checking account issues even if its not your fault and when you fix it they allow you to get a regular account. But all ther money you give them for all that time should be put in an escrow account and you given the savings amount.

  Response from the owner

  We apologize for your frustration. The New Directions Checking does come with a few built in safety-net requirements, designed to help you establish better financial habits and help keep your costs down opposed to paying recurring overdraft fees. If you have questions, we'd love to discuss them with you at 901-344-2500.

• M

  MemphisMade JCG
  1

  Need better people handling the call centers and better security

  Response from the owner

  We apologize for the call center not being able to resolve your issue. Could you please leave us a detailed message at fecca.com/contact-us or within the mobile app about your security concern? By leaving a message, a representative will contact you directly and you can avoid having to call in.

• J

  Justin Retherford
  1

  They cancelled my card and so I went up there and waited in a long line took like 25min and finally got to the front they were nice and the gave me another card and I left and tried to use it and it declined so I had to go back up there and wait in the line and they they said my card was made wrong and that there card machine was down. Getting them on the phone is impossible it either take like 30 - 40 min of it goes to a call center which doesn’t help what I need to know very inconvenient and don’t recommend this credit union

  Response from the owner

  We do apologize for your experience of getting a new card. As you experienced, that card machine was not long for this world. During regular business hours, you are correct, our Call Center should respond quickly. In the past month since your experience, have you had any issues?