FedEx Employees Credit Association - Cordova Dexter Rd, Cordova

FedEx Employees Credit Association - Cordova Reviews

• B

  Blues Club
  1

  You would think with the Pandemic going on and the banks being closed, that at least the ATM would be in working order. I cant believe I dont see more reviews about that ATM machine being down, going through updates, or simply just not working. Knowing that there are only a few here in Memphis, where the FedEx Logistics corporate office is located, they would consider getting a more updated machine, or ensure that it is in proper working order. Expecting to drive up, complete transaction, and drive up in a timely manner, is not much, but you have to cross your fingers, HOPING it will work, and you wont have to go elsewhere and pay a fee to use another bank or drive all the way down to Trinity and use that machine! UUGGHH!

  Response from the owner

  We apologize for the inconvenience. When we installed the new ATMs this year, users didn't notice that the card slot had changed to accept cards wide end first. So for the first few weeks, several machines were repeatedly jammed by users forcing their card in the wrong way. The frequency of the ATMs being offline has gone down significantly as people have gotten used to the new machines.

• T

  Trevon Daniels
  2

  Customer service wasn’t the greatest. My wife went up there to deposit money that we rolled up in coin paper for their convenience then was told that they don’t take rolled coins. The clerk stated it had to be in a jar or she won’t be able to take it. Afterwards, we left to unroll the coins like she asked and put them in a coin jar and went back up there again only to be told by the security guard that their coin machine was broken after he spotted me with the jar and spoke to one of the clerks about it. I proceeded to talk to the clerk and she stated she just called someone to come fix it. I was then directed to go to the other location which was 30min away just to deposit my money. Honestly, I think they wasn’t telling the truth and used that as an excuse to not count out the money I had.

• C

  Christopher Weinstein
  1

  I agree with Michael. I applied for a loan and got a call from the officer. I called back and left a message about a week ago. No call back so far. Terrible customer service. You're better off using a local credit union.

• B

  Bernice Davis
  5

  I love this location friendly staff and quick and convenient service

  Response from the owner

  Thank you!

• B

  Betty Bruce
  1

  Unable to access my online acct for three days, called, line stays busy unable to get through

  Response from the owner

  We apologize for the inconvenience. We suggest downloading the new app from your app store. Likely your account was inaccessible as we switched systems.

• J

  Jessyca Mosby
  1

  Customer service at this location is v e r y slow. The credit union as a whole has no loyalty to long time customers I will change to another bank soon.

• V

  Vickie Williams
  5

  I love interacting with the tellers and all the bank associates, very informative, polite and willing to resolve all of your banking issues.

• m

  michael potter
  1

  Does not answer the phone. Spent 30 mins call within the first hour the stated to be open and no-one ever answered.

• B

  Bill Moody
  5

  Very friendly and professional people. Guards are extremely nice as well.

• M

  Micole L
  5

  Always friendly and I'm always in and out!