Farmers Insurance Federal Credit Union Farmers Way, Phoenix

Farmers Insurance Federal Credit Union Reviews

• P

  PHX Fox
  5

  Great organization and beautiful, new facilities up in the North Valley!

  Response from the owner

  Thank you for reviewing the Credit Union. We really like working in the new Farmers building too! -Christina

• L

  Larvell S. Whitt
  5

  I love banking at Farmers credit union !!! With that being said, it's like the staff is more like family as soon as you walk in the door your made to feel welcome I feel like I have a personal banker in Eric Herrera, he along with the other staff has help my with finances, credit repair, loans, credit cards I've been able to manage my financial situation with this bank way better. It's nice to get phone calls and or emails with info about your account or reminders it shows how much they care about their customers !!!

  Response from the owner

  Hi Larvell, Thanks for reviewing us and sharing about your FIGFCU experience. I love hearing about all the different ways we've been able to help you manage your money. And, I will make sure Eric gets kudos for doing such a great job assisting you. Thanks! -Christina

• V

  Vi McNeal
  5

  The staff is AMAZINGLY helpful, knowledgeable, and personable. I enjoy my banking visits, since it’s like catching up with friends every time. All of the staff members help with new products, sorting out any issues, and make multiple transactions easy.

  Response from the owner

  Hi Vi, Thank you for posting a review for our branch! I am really happy to hear that our Branch Counselors are more like friends. Thanks for your feedback and let us know any time we can help! -Christina

• A

  Adriane Hamilton-Ali
  1

  I have been a farmers account holder for almost 10 years with many accounts. My experience has been pleasant until I recently applied for a loan and was assigned Megan Tondreau as my loan officer. She declined my application without a phone call or email to explain and when I received a letter in mail two weeks later I had to track her down. When I contacted her she was very rude and told me the decision was final. I checked my loan history and decided to email the last loan officer who helped me. The same day my new loan officer approved me within minutes and money in my account same day!

  Response from the owner

  Hi Adriane, I am so sorry about the trouble you went through with your loan application. I am going to have a manager call you today. Thank you for letting us know about your experience. We will use it to make improvements. -Christina

• C

  Carrie Pierson
  5

  All of the branch employees treat me like a friend. They know my name, remember things we have chatted about from my last visit and always make me feel welcome. I appreciate having the branch right downstairs. Even when I'm not in the branch, if I pass them in halls, they call me by name and say hello. Excellent customer appreciation!!!

  Response from the owner

  Hi Carrie, Thank you for reviewing the Credit Union branch in your building. I'm glad to hear that our Branch Counselors are doing such a great job and will let them know that it's being noticed. -Christina

• D

  Dream Car
  1

  Another 4 weeks have gone by and we are still waiting for the loan papers Farmers review Applied for a loan here and we have great credit, 3 1/2 weeks later STILL not done putting it together. When I apply at Hughes, Vantage West or OneAz I get and answer back in a couple of hours, sign and done. Here is their excuse "sorry we are busy". Wow, shows how much they care about their fellow employees!!! They get a 5 stars on the Theysuck-o -Meter UPDATE: ITS DONE!!!! **7 WEEKS TO GET IT DONE*** Have patience if you apply for a loan here

  Response from the owner

  Hi! Thank you for your review. I am so sorry to hear that there is a delay with your application. You are important to us!!! And, we would love to turn this bad experience around. Please give us a call at 800.877.2345 and ask to speak with Manager, Cherlin. She is waiting for your call. Thank you again for your feedback! -Christina

• T

  Tara Hutchinson
  5

  I always get great service at the credit union and haven’t found better rates. I love that they offer so many incentives and training opportunities to help us save more and manage our personal finances better.

  Response from the owner

  Hi Tara, Thank you for your review! And, for being a member of our Credit Union Family. We hope to continue giving you the service you deserve. -Ashley

• M

  Mely Sales
  5

  Alejandra Rodriguez is always very efficient, and delightful, she is a great asset to the CU team.Thank you

  Response from the owner

  Hi Mely, Thanks for reviewing the Credit Union and letting us know about your experience. I am happy to hear that Alejandra is doing such a fantastic job! I will definitely let her know that she'd been recognized. Thank you for being a member of our Credit Union Family. -Christina

• T

  Tina Olimpio
  5

  The branch counselors at the Phoenix Credit Union are awesome! Always willing to help, and they are fast and knowledgeable!!!

  Response from the owner

  Hi Tina, Thanks for reviewing us! I am very happy to hear that your experience banking at our Phoenix branch has been great. Thank you for being a member of our Credit Union Family. -Christina

• J

  Justin Barnes
  5

  Fast friendly service every visit. Even though nationally owned, this branch feels as if it's a family owned business.

  Response from the owner

  Hi Justin, Thank you for rating your FIGFCU branch. We really appreciate your feedback! -Ashley