Farmers Insurance Federal Credit Union 139th Ave, Bellevue

Farmers Insurance Federal Credit Union Reviews

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  Maddie Hayes
  5

  Natalie went above and beyond for me, log in solution, business articles, credit line, business checking! Her personality is truly positive and upbeat. What a pleasure having excellent customer service and I feel as if I made a new friend/ colleague. Maddie Hayes Real Estate 😊

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  Patricia Florance
  5

  Natalie was amazing and went above and beyond in assisting me. She was super friendly and I was satisfied with the help I received.

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  Lew Spurlock
  5

  I contacted Mel Tijo for help in getting a voided check from my new checking account that I could give to a local official. I don't have checks yet. He suggested a letter instead that would speed up resolution of the issue. There was a technical problem in getting the letter through to me, but he persisted and made sure I got what I needed. Great mastery of his work and great persistence in making sure I got what I needed.

  Response from the owner

  Hi Lew, we're so happy to hear that Mel did an outstanding job assisting you. I'll make sure he gets your feedback. Thank you for being a member of our Credit Union Family! - Lauryn

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  Michelle Morales
  5

  I love this credit union. I am a business owner and have two loans, my operating account, my trust account and my family has a plethora of personal accounts. The service is exceptional!! It is always quick, professional and above expectation. My branch counselor is Natalie Morgan. SHE IS AMAZING!!! I can email or call and she always responds so quickly. And she actually picks up her phone when I call. It is old fashioned customer service at it's best! Even though she probably assists MANY clients she is always up to date on what is going on with my accounts and gives great advice. Honestly, she is the reason that I am so happy with FIGFCU. Natalie always goes the extra mile to make sure that I have what I need, understand the product and that I am aware of new things that the credit union is doing. If you are looking for a customer centered bank/credit union, you should go with these guys. Also, they do a give away at the end of the year based on the accounts you have. Kind of like a BONUS. If memory serves, it is for direct deposit/credit card swipes, interest rebate, dividend bonus, etc. Last year I think I got $350.

  Response from the owner

  Hi Michelle! Thanks for sharing so much about your experience with the Credit Union. I'm glad that Natalie has been so helpful! And that we've been able to help you with your business accounts and your family's accounts. We're so happy to be here for you as your Credit Union! Thanks again for reviewing us. -Christina

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  Michelle Cruz
  5

  I have had the awesome privilege of dealing with Natalie Morgan. She is my branch counselor and I have always dealt with her when I had any questions or answers. She has always been quick to help me get all the information I was requesting. She is very friendly and I would recommend her to ANYONE! Farmers Insurance Federal Credit Union sure does have wonderful employees!!!

  Response from the owner

  Hi Michelle, Thanks so much for reviewing us and sharing about your experience! It's so awesome to hear that Natalie has been quick to help you with all your banking. And, I will make sure she get's your recommendation. Thanks, again! -Christina

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  Kathy Doehler
  5

  I live in Florida, away from a local branch. I was concerned about the service I would receive since moving. I am more than completely satisfied. Natalie Morgan has been amazing. She's helped me numerous times. She's helped me without me even asking. She saw my name on a request I sent thru their website, and insisted on handling it, and calling me. I love the personal service of a credit union, especially when they employ such great customer service counselors.

  Response from the owner

  Hi Kathy, Thanks for sticking with FIGFCU through your move, and for sharing about your experience. I am happy to hear that Natalie has helped make it a smooth transition. Thank you for being a member of our Credit Union Family! -Christina

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  Mike Foster
  5

  Mel is always an excellent source of help, and communicates quickly and accurately. He is such a consistent resource for our family through Farmer's Ins Group Fed Credit Union. We are so very lucky to have him helping us and FIGFCU is very lucky to have him!

  Response from the owner

  Hi Mike, Thanks for reviewing us. I'm happy to hear that Mel has been helpful and is doing a fantastic job. And I'll make sure to share your feedback with him. Thank you for being a member of our Credit Union Family. -Christina

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  Nickole Duker
  5

  I had a very unfortunate situation where I was a victim of attempted fraud. Natalie Morgan worked tirelessly to help me with the situation and made it as easy as an unfortunate situation like this can be. It's people like Natalie that keep me banking with credit unions and FIGFCU. Thank you so much!!!

  Response from the owner

  Hi Nickole, I am so sorry to hear about the fraud situation. But I'm glad to hear that Natalie was so helpful. I'll make sure she gets your feedback. Thank you for being a member of our Credit Union Family! -Christina

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  Corbyn Johnson
  5

  Natalie Morgan has helped me tremendously through the time I’ve been with Farmers! I’m very happy with the customer support she has given me and I look forward to working with her more throughout the years to come! She has always been there when I need the help! - CJ

  Response from the owner

  Hi Corbyn, Thanks so much for reviewing us and letting us know how we're doing. I am happy to hear that Natalie has been helpful and we love having her on our team. Thank you for being a member of our Credit Union Family! -Christina

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  Kelly Perin
  5

  had a great experience with Natalie Morgan! she was helpful with the information I needed in helping me set everything up from bank account to my 401K account. super friendly women! thanks again!

  Response from the owner

  Hi Kelly, Thanks for reviewing the Credit Union! I am happy to hear that Natalie was so helpful. And, I'll let her know that she's doing a great job. Thank you for being a member of our Credit Union Family! -Christina