Excite Credit Union Blossom Hill Rd, San Jose

Excite Credit Union Reviews

• M

  Marilyn R.
  2

  I've been with Excite (Alliance) for over 40 years. Personnel (tellers) changed; therefore, personnel not as good as it used to be. It's a "hit & miss" when being served. One lady was so friendly and awesome but she retired approximately three years ago. Had a teller who never smiled and very "dry" that I didn't want to go to her. Approximately four months ago, I needed to change accounts; and I had to go to her. She was no longer a teller but has a desk job. Same disposition---not friendly, no smile--as if she doesn't want to be at work. Bad customer service.

  Response from the owner

  Hi Marilyn, We are sorry for the negative experience you had. Excite Credit Union is committed to providing excellent service to its members. We appreciate your membership and thank you for bringing this to our attention. We strive to serve our members the best and your feedback helps us improve our service. Again, we sincerely apologize for any frustrations. Thanks

• A

  Alicia Jacinto
  5

  Been a member since c.1975 (under various former names, i.e., General Electric Credit Union). Have always banked with them. Financed over 10 vehicles with them over the years as they've offered me best rates. Staff is always courteous and professional; whether my business was in a branch office or on the phone. No complaints here. EVER! In my youth I had my share of financial setbacks and they've came through for me every time with personal loans, and again, with best APRs. Thanks to all current and past C.U. employees. You've saved me countless times.

• A

  Adam Dunne
  5

  I was visiting from England and was a little nervous about withdrawing my money from a American bank, but the lady who served me was very friendly and helpful. She converted the Pounds to Dollars so I was able to relax.

• J

  Judith Carrillo
  1

  I came here get info and potentially open an ira account but after an unpleasant interaction with a teller I decided to take my business elsewhere.

  Response from the owner

  Hi Judith, We sincerely apologize for the negative experience you had with one of our team members. We don't want to lose you and would love to make things right. Please share your preferred contact information at [email protected] so that our team can reach out to you. Again, we apologize for the inconvenience. Thank you.

• T

  Tara Smith
  5

  I opened an account with Luis and he was very knowledgeable, patient and respectful. I am very happy with my decision to come here.