Wells Fargo Bank Blossom Hill Rd, San Jose

Wells Fargo Bank Reviews

• A

  A com
  1

  They have the worst branch manager ever, he is rude, disrectful, has no desire to help customers, quick to pass judgment, doesn't like anyone foreign, looked down on people a lot. His name is Alex and I think wells fargo need to remove him because he is giving the brand a bad name. He specifically said I can complain all I want So this is why I am doing this. Good luck!

  Response from the owner

  Hello there. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

• A

  Amy McCloskey
  1

  Very disappointed. I went into this branch with my aunt, who has a trust account there, so that I could be added to her accounts. Through an attorney, I am co-trustee and have Power of Attorney as I handle all her business affairs. The legal documents from the attorney were not accepted and no reason was given. Instead, we were given the SIMPLEST form to fill out and notarize. He did not ask my aunt any questions like “is this done with your own free will” etc. That’s insane. So basically anyone can pick up my aunt and take her to the bank and get access to her accounts? How is that protecting your customers? Especially your elderly customers.

  Response from the owner

  Thank you for taking the time to detail your experience. To ensure I’m able to look into this matter and forward your feedback appropriately, please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• c

  cantina california
  1

  BEAWARE this branch is RACIST , even we go their with our business account the TELLER EDDIE is a RACIST person try to AVOID THIS GUY .

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• a

  adrian rodriguez
  1

  The manager denied my service because I would not take off my prescription glasses while standing in line with my mask on properly and speaking on a important phone call. His name is Alex Gonzalez and with all honesty I own a business my self and I would not tolerate that kind of behavior. His demeanor towards me was publicly shown in front of other clients and employees. For this I will be making sure to take my business elsewhere and let all my clients, employees, and acquaintances know about this bad service and disrespectful attitude for wearing glasses I need to see inside the facility. I would give no stars if possible.

• V

  Victoria Vives
  1

  This afternoon while being in line waiting my turn I witnessed a very upsetting thing. This was not done to me but feel that this strongly was wrong due to feeling like the employee can treat anyone like that just because he is the "manager". I witnessed how the manager Alex pointed out a gentleman that was speaking on the phone while in line and with a mask on to remove his glasses. You could clearly see through the man's glasses that they were prescription and was stunned when asked to remove them. The gentleman told Alex that he wouldn't take them off because they are prescription glasses and Alex rudely told him that if he wouldn't take them off he would have to leave. Alex then had security take the man out. This whole scene and bad experience was uncalled for. I feel very angry that this happened and we all had to experience this and could only imagine how the gentleman felt. This truly made me feel like taking my services from this bank elsewhere because if the company condones this type of behavior and discrimination i will not continue to give my services to such a company and ask that this Alex "manager" be reprimanded and retrained on customer services and respect.

  Response from the owner

  Hello, Marisol. I’m disappointed to learn about your visit, and I hope you'll allow me to address what happened between with our team members. Please tell me more about your interaction in an email to [email protected], and be sure to mention your review and Google username (no account numbers). I apologize for the experience and look forward to discussing it further. -Nick, Wells Fargo HL Social

• K

  Kayoko
  5

  I stopped by today asking for clean $1 bills for my travel. This was the third branch I visited and a teller, Josh, extended himself and looked for clean bills. I really appreciated his service!

• m

  mike monette
  3

  Staff frendly now you need to go to teller for all trsnsactions they no longer have them out front also need your card. Be ready for lots of questions. Place is clean .on a plus side here there is a investment banker he dose know his investments . saftey dep boxes are nort available here or at any wf banks in a 30 mole radius. This is a full service bank with drive thru and walk up atm machines easy parking. And entrances.

• R

  Rafael Hernandez
  1

  June 24 12:10 pm Bad service I got in line just ask for quarters and I didn’t get any as they don’t do it any more they said.

  Response from the owner

  Hi, Rafael. I'm truly sorry your request for quarters turned into such a frustrating experience. To ensure I can review what happened, please [email protected] with more details about your visit, and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Janet, Wells Fargo HL Social

• S

  Steven Sharp
  5

  No waiting for versatel and it let me withdrawal my money. Can't ask for more than that. Except maybe free money.

  Response from the owner

  It’s wonderful to see that you’ve had such a positive experience at this location. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social

• j

  jason park
  1

  Very bad service period. Do not go to this bank.

  Response from the owner

  I appreciate your feedback, Jason. Could you email me at [email protected] with more details? Please also include your Google username and mention your review on a Wells Fargo location (no account numbers). I'll escalate your concerns as soon as I receive this information. Thanks so much. -AJ, Wells Fargo HL Social