Excite Credit Union S 17th St, Wilmington

Excite Credit Union Reviews

• J

  James Frye
  5

  Love this credit union in general. However, this is the only branch I use. All of the staff are extremely friendly and professional. I want to point out Alexandra in Financial Services is awesome. I will always keep my personal and business accounts with Excite.

• M

  Martin Baird
  5

  I've used Alliance Credit Union for 25 years and they treat people as part of the family. Whenever you have a problem with your account, just tell them and they are very understanding and will lead you that you can rely on. I've had made mistakes that resulted in a negative balance and numerous overdraft fees and thought in real trouble. They forgave most of them and put me back in a positive balance. Just don't expect that repetitively. They will show you how it happened and teach you how not to repeat it again. I've never been helped this way in any bank. They make ya feel important and part of the family. Keep in mind that they have been Alliance until recently but they are the same.

• Z

  Zach M
  5

  Ecite credit union helped me out with a personal loan and went out of their way to make sure that everything was clearly explained and to educate me on ways to improve my finances. Thanks so much for going above and beyond!

  Response from the owner

  Hi Zach! Thank you so much for your kind words. Our aim is to educate our members and help them find the best financial product for their needs. We are thrilled to have you as a part of our family. Thanks!

• M

  Marquia James
  1

  I’m a customer at Excite & it’s older lady there with glasses that’s VERY disrespectful & rude, I’ve called & complained on her one time & she still has a nasty attitude. I stopped going inside to avoid her, I go to the drive-thru here she is with the SAME nasty attitude I feel like she’s prejudice & going to run a lot of customers away. At this point I’m going to have to change my bank I’ve been dealing with this back since I was 16 & I’m now 20.

  Response from the owner

  Hi Marquia, Thank you for bringing this to our attention. We sincerely apologize for your negative experience. Excite Credit Union is committed to providing excellent service to its members. We appreciate your membership and would like to make things right. Please share your preferred contact information at [email protected], so that our team can reach out to you. Again, we apologize for the inconvenience. Thank you.