Evergreen Home Loans Coeur d'Alene NMLS 176184 Northwest Blvd, Coeur d'Alene

Evergreen Home Loans Coeur d'Alene NMLS 176184 Reviews

• J

  Juniper Lagana (Juni)
  5

  From the very beginning, Amanda was an amazing resource and such a friendly person! Whether we had questions on what to do next or were preparing for things yet to come, Amanda was always quick with a response and always made us feel like we were taking care of business promptly and effectively. If ever we find ourselves in need of another loan, Amanda Gray will be our first and most important call!

• E

  Eric Knapp
  1

  I originally requested a refinance from my current (idaho housing). After filling out the information, I was contacted by Donald Cansino from Evergreen. After running my credit and doing some initial paperwork, I failed to hear back from Donald for about a month. He wouldn't return my messages, texts, voicemails, emails, nothing. I called to complain and was switched to a man named Jake... another loan officer. The new loan officer seemed to be much better. I got him any additional information he needed, and then didn't hear anything for a couple of weeks. I tried reaching out to him and left him messages as well as sent him some text messages and never got a response. I did get a text back saying that he was in a meeting and would call me back later on about my 10th try. That was on November 12. Today is December 12. I started this process over 4 months ago. After I could get ahold of Jake, I reached out to another Bank and I sign next week with the new bank. This place is EXTREMELY unprofessional and I will definitely relay my concerns to Idaho Housing so that they can have a full disclosure and stop referring people to this terrible bank. I would not recommend this place at all. Worst customer service I have ever dealt with from a bank. Update: today, Christina called me to discuss everything that I dealt with. While this doesn't change anything that I have dealt with, it does give me a little bit of hope that maybe some changes will be made internally to prevent this. She was very understanding and regretful that I had the experience that I did. She said she was even glad that I wrote a bad review because that made her aware of the issue so that it can be fixed. Hopefully things do change and someone else in the future doesn't have to deal with the customer service that I did and I commend Christina for reaching out and escalating this internally.

  Response from the owner

  It sounds like you had a negative experience and that is definitely not the impression we'd like to leave you with. If possible, please reach out to me so I can hear more about your experience and see if there is anything I can do to assist. I can be reached at 425-974-8588 or via email at [email protected] Christina Pember Consumer Resolutions Department

• P

  Patrick Thomas
  5

  Don has been awesome to work with and exceeded our expectations. Timely and professional. Would recommend Evergreen to friends and family. Can’t say the same about our builder, but at least our mortgage process has been smooth so far.

• A

  Adam Pruitt
  5

  After owning a few homes I can say that Evergreen Home Loans is the first company that I was completely satisfied with. Donald Cansino was our repressive and he was always polite, professional and prompt!

• J

  Jon “Rooster” Chrysler
  1

  *WARNING* DO NOT USE THIS COMPANY!!!! I would give them a "0" if it would let me! This is the WORST mortgage company I have ever delt with! They procrastinate every step of the way! They conveniently forget to do their job every chance they get! They have caused us compounding costs that should've never happened! Now we are being forced to get a lawyer involved because of their mistakes.

  Response from the owner

  Hi Jon, It sounds like you had an upsetting experience and I’m not pleased to hear that. I’d really like to chat and see if there is anything I can do for you. Please reach out to me at [email protected] or (425) 974-8500.

• H

  Hannah Smith
  5

  Donald Cansino at Evergreen is amazing! Seriously, stop looking and go with him. So knowledgeable and patient, he worked incredibly hard so I could buy my dream home.

• j

  jane copeland
  5

  From the very beginning of our loan process Donald Caniso has kept us up on every step of the way! He answered every question ( many) we had, And very prompt in doing so We recommend Donald Caniso very highly

• B

  Brendon Mathews
  1

  Horrible experience. Definitely would never recommend using these guys. Also if your selling a house and your new buyers are using them be prepared for prolonged delays. They don’t even deserve 1 star.

  Response from the owner

  That's definitely not the experience we'd like you to walk away with. If possible, I'd like to connect to see if there is anything I can do to help. If you have time, please reach out to me at [email protected] or (425)974-8512. Sincerely, Tina Bader, Consumer Resolutions Department

• B

  Brittney Mathews
  1

  If you would like your loan delayed because it wasn’t thoroughly reviewed, if you enjoy empty promises on time frames and miscommunication then I’d recommend this company to you.

  Response from the owner

  Brittney - It sounds like you had a negative experience and that's not how we'd like to leave things. If you have time, I'd really like to connect with you to learn more and see if I can be of assistance. If possible, please reach out to me at [email protected] or (425) 974-8512. Tina Bader, Consumer Resolutions Department