Ent Credit Union S Wilcox St, Castle Rock

Ent Credit Union Reviews

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  Marcus Apipattanamontree
  5

  This is my favorite branch of all the ENTs. Chris Schulz and Matt always takes great care of me and my family whenever we visit. The customer service here is top notch no bank out their could even come close!

  Response from the owner

  Thank you for your kind words, Marcus. We are happy to hear you had a great experience and we are so grateful to have you as a member!

• P

  P G
  1

  Spent over 35 min in line waiting to cash an ENT paycheck. One teller. And only 2 customers, myself included ( in the wait). Not to mention the teller asks me across the room how much my check is for. I don’t think that is even allowed. The teller had to count and recount cash because their Machine was not working properly or whatever. It was 4pm, I was told the manager is on lunch, who takes a lunch at the end of the day when the bank closes at 6. I will NEVER open a checking account at this bank!

  Response from the owner

  Hello, we're very sorry you had this experience. We strive to provide excellent member service and are disappointed when we fall short. We'd like the opportunity to discuss this with you, if you could please call 800-525-9623 and ask for the center manager, Jayde Geisel.

• A

  ALEX ROGERS
  4

  great bank, great rates, friendly staff. Lost one star because their systems seem to go down often and you cant get cash without using the ATM. Not the biggest deal, or even their fault, but maybe look at upgrading to be able to provide service consistently

• D

  Dani Tyner
  1

  Went in today to do a shared branching withdrawal and was denied. Staff said they no longer do that while their website says they do.

  Response from the owner

  Hi Dani, thank you for reaching out. We currently are no longer offering Shared Branching services as it allows us to strongly focus our attention and training toward Ent products and services and supporting our members as much as possible. We apologize for the inconvenience. To discuss this further, you can reach out at 800-525-9623.

• M

  Michael Mangin
  5

  Stopped in because I forgot to get a cashier's check at the other location I visited. Saw this one was opened until 6 so it was perfect. When I arrived, there wasn't a line and I was meet with three associates ready to assist. I don't think give ever walked into a place and had so many people standing at attention ready to serve me. Haha I have to my ID, got my check, was asked if I needed anything else. Fast and friendly. That's what I like. Thank you Ent.

• S

  Shawna Bernath
  5

  Such a great experience opening up an account! Aaron McQuown was incredibly helpful and friendly all while making it comfortable! I appreciate all the help and support with the savings bond! Y'all are amazing! I didn't even have to wait for my debit card, it was made on the spot!

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  Mindy Nava
  5

  We were looking for a local Credit Union as we moved from out of state. My husband mentioned ENT. Upon arriving to ENT's Castle Rock branch, Aaron have me the warmest welcome and proceeded to direct me to Cory who was very knowledgeable and helpful in getting me set up with what we needed and made awesome reccommendations to maximize our banking needs. I highly recommend this credit Union!

• S

  Steve Rivoir
  5

  Thank you to the Wilcox location in Castle Rock. You took the time to bring some delicious cookies for the Volunteers at the Help & Hope Center Food Bank. We appreciate your generosity and look forward to partnering with you in the near future on some Volunteer projects.

• B

  Bill Gernert
  5

  When the reigning customer service bank in Castle Rock was bought out, Ent stepped in as their heir. Gennifer and her team know who you are and solve tough problems. If you allowed 6 stars, they would get them. Bill Castle Rock

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  Mountain Matt
  5

  Friendly, helpful and caring people. A nice ENT branch to deal with.