Enrichment Federal Credit Union S Illinois Ave, Oak Ridge

Enrichment Federal Credit Union Reviews

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  JosieKat0058
  5

  Janee was an absolute pleasure to have as my banking attendant! Out of 6 other attendants she was the only one to offer a bright and warming welcome. She was cheerful, intelligent and ready to help accommodate all of my needs! She stands out amongst her peers, and is a great role model for those in the customer service industry. She made my last visit worth leaving a review as I hope more people will want to have a visit with her when doing their routine banking. My spouse and I have been banking here for years and it's easy to see why- clean and well structured environment, friendly banking attendants, and they offer a nice variety of benefits to those that bank with them.

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  Chris Braden
  1

  Friday 7-8-22 I inquired about possibly opening a savings account. The gentleman who greeted me was great. Very friendly and helpful. He let me know it would be a minute so I sat down. A few minutes later a lady, whose name I think was Bridgette, came walking toward me and I could tell by her demeanor that this was going to be a bad experience. We walked to her office and from the beginning she seemed stuck up, condescending and judgemental. She wouldn't engage in conversation and treated me as if i was a burden or problem. My 11 year old son who has autism tried to compliment her pictures on her desk and she didn't even acknowledge him.. She then checked my credit and I had a charge off from another bank. No big deal. I'll go pay it and come back. I went to ORNL and happily paid it. I walked into their bank and I'm helped immediately. I paid it off and was invited to re-open my account. Such a friendlier atmosphere. I re-opened my account and I will never step foot back in Enrichment.

  Response from the owner

  Chris, we do apologize for the experience you received and would like for you to know this is not how we want our members or potential members to be treated. We would however like to be given the opportunity to make this up to you. If you are interested in discussing further please reach out to our Oak Ridge Branch Manager Stephanie Lawson at 865-482-0045 ext 1105.

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  Kiera Hagy
  1

  I called to make an appointment to open an account, which in and of itself was a challenge. Apparently they don't like to take appointments unless you request them. Which I was doing. I'm unclear why they have this policy but neither here nor there. I showed up for my appointment, which caused confusion with the staff. But they put me with Christina (Christine?). Who then proceeded to question me about who I spoke with to set up my appointment because they don't take them. I now feel very uncomfortable. I don't remember who I spoke with but assumed that things were in place, it was an appointment, not rocket science. And it shouldn't really matter since she was open. While I realize that calling people 'honey' is normal, I found it condescending when it was used today. Like are you sure you can actually open an account honey sort of way. When asked if she could run my credit (which I totally understand), I said no because my credit was locked. My information had been leaked in a hack and I put a freeze on it and only unlock it when it needs to be run and then lock it back. I was unable to unlock it while I was there because I didn't have my login, I wasn't aware that I would need it. While I was trying to get into my account, I thought she was busily typing away to setup my account, nope not at all. I should also emphasis that my goal was to open a SAVINGS account. No ATM card, no frills, no nothing. Just wanted the money to sit and get interest. But she never even asked. I guess my money wasn't good enough for them. I went to Tennessee Members 1st FCU. They were happy to open an account for me. Took less than 5 minutes. No uncomfortable feeling of being questioned about who made an appointment (that clearly wasn't that big a deal since, again, she was OPEN). I have my new members card and my money is in a brand new savings account. It just wasn't that hard.

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  Nicole
  1

  Very disappointed. They are open in Saturday’s until noon. We get here and it’s “drive thru only” on Saturday’s, because of COVID, I’m assuming. Although, their lobby is open M-F. We are on our way to purchase a vehicle and they won’t give us more than $3,000 out of our savings account through the drive thru. They told us to go to Clinton if we needed more than that. Nothing irritates me more than not having access to my OWN money when I need it. Ridiculous. COVID isn’t an excuse to not give me access to my funds when you are OPEN.

• J

  Jonathan Grider
  1

  Our waitress brought one set of silverware. There were four people in our group. We had to find another server to get more silverware. We had to literally get up and ask for refills on our beverages. Our waitress did not realize that our food ordered out of the kitchen had been brought out until we were finished eating. Not sure what's happen to this location however i would not suggest it. Management did not appear to be present at all.

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  Cisco Nieves
  1

  Worse bank ever. My name is francisco nieves and im a victim of debit card fraud someone hacked into mastercard info and made two orders online for 360 dollars total. I reported to bank as well as police. I dine my part and now im being treated as if im the criminal by employee Joe pratt and have not recieved a dime of my money back yet. I work hard for my mo ey and i dont take from anyone. Everythimg i got i done on my own due to i have no family but a disabled sis in whom i take care of. So in that regards this bank aint worth shii excuse my langauge

  Response from the owner

  We are sorry to hear your experience with Enrichment has been less than exceptional. Please contact us so we can look further into this. We are certain we can make this right for you.

• J

  John Jamison
  5

  Amazing rates for a new vehicle!!!!! 100% go through this credit union, you won’t be disappointed

  Response from the owner

  Thank you John! We are so glad you had such a great experience and look forward to helping you more in the future.

• J

  Judy Freels
  5

  I have been a member for 10 years ! Great credit union that puts their members first !

  Response from the owner

  Thank you Judy! We appreciate your long-term membership with Enrichment. We are here to help you anytime!

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  Tammy Poore
  3

  The drive up teller service is unusually slow. Almost every time I visit. What is the problem?

  Response from the owner

  I apologize for the slow experience you had in our drive-thru.  We will definitely look into how we can improve so we can give faster service in the drive-thru. Please feel free to call 865-482-0045, ext. 1231 if you wish to discuss your experience. We hope to see you again soon!

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  Chris F
  1

  This place is a joke if you want to know my reason for this review you can ask me for my number and you can call me

  Response from the owner

  Chris, we are sorry to learn you have not had a good experience with Enrichment. We would like an opportunity to hear about your experience. Can our Member Experience Manager speak with you about this? If you want, provide us with your number, or call 865-482-0045, ext. 1235. Or - if you prefer - you may reply here as well. We hope to hear from you soon.