Elite Professional Services Lockwood Dr, Houston

Elite Professional Services Reviews

• N

  Nikki Keyser
  5

  Very professional business and warm and inviting. I appreciate Sonya taking out time to educate me on the Tax laws. Also helping me understand the Child Tax Credit and Stimulus payments repay. So many people don't read or understand that there is a repay due on the tax credit and was anger about it. However Sonya explained it would be taken from your refund so I was aware of the changes if any. I love EPS Community givebacks and helping with financial knowledge. The questionnaire was was clear and understandable I like that her paperwork was in order. Sonya has so many programs and services to offer. Sonya has been a community help and blessing to the families in the 5thward and surrounding Houston Area. I am glad I do business with Elite Professional Services. I am looking forward to more services.

• T

  Tisha Carr
  1

  I contacted Sonya for a quote electronically. I’ll take responsibility for my part I was under the impression I was communicating with the individual who prepared my taxes for the previous year . I even started the conversation by asking if she could send me my previous return because I never received it via email. Sonya was very aware she did not know me yet she still entertained the idea to gain my business. Be aware of the questionnaire required before filing. There is a question that asks if you’ve received a stimulus and the amount which is very misleading. There is a space to enter a rebate credit for individuals who did not get a 3rd economic stimulus to file it on their current taxes to get it this year . I answered yes to receiving a stimulus. Sonya entered a rebate amount as if I didn’t get a stimulus with a random number that did not even make since for a taxpayer with 3 dependents . I asked for an estimate before filing I was quoted a little over $7k and when I inquired about the amount she confirmed it was lower than the previous year because of the child tax credit. Which again is untrue. My returned was filed the first week of filing Jan 24 2022. My file sat in the errors department delayed beyond the 21 days . I then received a message from the irs that stated I claimed a rebate credit that I wasn’t owed and my return went from 7k to 3k. A $700 fee of that 3k was taken out as well. It is my belief that Sonya was aware this would happen but again doctored my file to seem like I was getting a favorable amount to again gain my business. I also asked for a copy of my current and previous year return . She didn’t send the previous year because obviously I was never her client last year . She sent this years return on a link via email that expires after a few hours. If you’re looking for a preparer with integrity that you can trust seek other options.

  Response from the owner

  Thank you for your review.

• V

  Vykesha Smith
  5

  Ms. Sonya has been preparing my taxes for a few years now. I appreciate her professionalism and excellent customer service. I have never had any issues with my return and with her I know I’m guaranteed to get the max. I will continue to use her service and recommend others.

  Response from the owner

  Thanks for trusting us to take care of your tax needs every year and being a loyal customer.

• M

  Myra Reece
  5

  EPS is a wonder Tax service. I have been filing my taxes with Tyisha since I was 16 years old and she has never let me down. She gets you back the max you possibly can get and also gets the job done. I will always continue to file my taxes with them until I’m unable too 💙

• S

  Sabrina Bernal
  5

  I recommend EPS to everyone. Sonya was a great! She made me feel comfortable, she also gave me some direction on growing my business. And got some free merch! Thank you for making my experience nice and easy!

• W

  WARS Community Organization
  5

  If you want to go to someone with so much knowledge EPS is the right place. The owner is educated and is able to answer all your question. I’m so glad I choose her! See you next year!!!!

• M

  Mahogany Miles
  5

  I have been getting my taxes done here for 2 years and she never disappoints, very professional, and quick turnaround. Willing to help with more than just taxes, will answer any questions.

• M

  Morgan Liggins
  5

  I have been filing with EPS since the beginning. Sonya is very professional and efficient. Most importantly she is honest and gets the job done.

  Response from the owner

  We greatly appreciate you and thank you for trusting us.

• L

  Latrice Sanders
  5

  Hands down they are the best at what they do, from doing your taxes the right way to helping in the community. 💙💙

  Response from the owner

  We greatly appreciate you and thank you for trusting us.