Electro Savings Credit Union Craigshire Dr, St. Louis

Electro Savings Credit Union Reviews

• N

  Nisha Redmond
  1

  I have been with this credit union since 2013-2014 and at first they were great but over the years they have gotten terrible. They have lost their touch as far as customer service for members. Bank elsewhere i know i will be soon not sure what happened but i Always pay my car notes on time but if u want a place that will constantly find a way to rip u off woth hidden fees and then tell u bs then this is the place for u. I wouldn’t recommend them to the worst kind of people.

• L

  Lindsay Chastain (Ladybug)
  5

  We had a problem with the original representative we spoke to, he just seemed like he had no interest in helping us get a solution asked for a supervisor and he wouldn't get one. Later I had one want to contact us and we resolved the problem. I am happy that electro savings credit union followed up with their call back as promised.

  Response from the owner

  Lindsay, thank you for taking the time provide us with feedback. We are sorry our service did not meet your expectations. I've forwarded your information to one of our managers who should be reaching out to you today to discuss the matter.

• A

  Anita Cox
  1

  BARRY'S BOSS SHOULD READ THIS!! If I could give this place a zero I would. If you value people who value your business go somewhere else. I have a major issue with Barry(the loan VP or whatever his title is). There is no reason this man should be allowed to attack and yell at members. I called about an issue. I explained to him my account would be closed due to his lack of empathy and understanding. I asked his title I got yelled at then hung up on. When I called back to complain about the issues with him. Why is he the one who got back on the phone telling me I couldn't speak to anyone else and not allowed to call back? He then proceeded to yell at me and tell me why he thinks I'm closing my account. It's truly sad that Barry has the title he does. I will NEVER in my life do business with someone who yells, attacks, and belittles me as a human being. Oh yeah I forgot to mention the lack of professionalism. He then after he yelled and hung up on me deactivated my debit card falsely! Thanks to him my daughter won't be receiving one of her presents due to this issue. Please go where YOU are appreciated. Please don't give them your business or money. YOU deserve to be treated like a human. How do you expect to keep members when you clearly don't care about people? Oh well.. My business has been moved to a different institution. I will no longer do business with them. And I will make sure to let everyone I know to stay away. Edit: after reading other reviews it seems Barry has caused quite a few issues. I guess this company keeps paying Barry to deter their customers to go to their competitors.

• J

  Jason Pilarski
  5

  Been with them since 2015. Have been with other big named banks previously I have never liked and always paying tons of fees. Everyone I have ever spoke too has been very pleasant, even if they are having to pass the news of denying a loan. In that one case they pointed me or gave advice in the right direction what things I could do to improve.

  Response from the owner

  Hi Jason, We're thrilled your experience with us has been a good one! Thank you for entrusting us to help get you where you want to go, and for taking the time to recommend us to others. We look forward to continuing to serve you for many years to come!

• E

  Emily
  1

  Horrible, horrible credit union. They won’t help you with anything you need beyond opening up a simple checking account. Looking forward to canceling my account with them!

  Response from the owner

  Hi Emily, Thank you for taking the time to provide us with feedback. We're sorry to hear your experience with us hasn't been a good one. If you'd be interested in sharing more about your experience, please email us at [email protected], we'd love to learn where we missed the mark for you.

• J

  Jessica Tillman
  1

  The worst bank I've ever experienced. My account was set up her with the assistance manager here. I was never offered for over draft protection from the manager. They mailed me a paper to sign up for protection and I was told to leave it with one of the associates there. Still no protection. The line is always taken up and hold operater automatically hangs up after two transfers. I'm leaving this bank

• p

  philip cooper
  1

  Kim Donnoly, branch manager of the Craigshire location is probably the s ill-mannered and most unprofessional person I've dealt with during my 9 years with Electro Savings. Kim doesn't respond to voicemails or keep her word on returning your call promptly,I've had to call numerous occasions on which she was supposed to call me the next day but turned to three or four day hunt for her service. I was really shocked at the customer service provide but these GOOGLE AND YELP RATINGS show that I am not alone in my experience with Electro . After my last experience I probably will be leaving the Bank. I decided i wont be dealing with the racist undertone and blatant disrespect from Kim Donnoly the Branch manger Electro Savngs Branch much longer, service starts at the top of the Branch. Fail... Fail... Fail Electro Savings and Kim Donnoly

  Response from the owner

  Philip, we appreciate that you shared your experience with us. We always need to hear from our members regarding how our staff accomplishes their requests. A member of senior management has reviewed your recent contact and because we do not discuss private information in public forums, he would like to speak with you. Please email [email protected] with the best time he can to reach you.

• B

  Bill Emerson
  5

  I am always greeted with a friendly smile and the service is quick and precise. Mobile services are excellent. I love the card controls feature that allows you to enable and disable your cards with a click of a button. I keep my credit card off until I want to use it. Great Security feature.

• H

  Heather Feather
  5

  Outstanding service by Cassandra and Ana. Highly recommend. Cassandra was informative, easy to understand, and the experience was overall quick. I look forward to banking with Electro

  Response from the owner

  Hi Heather, We're pretty fond of Cass and Ana too! Thank you for taking the time to provide us and others with your experience. And, thank you for being a member of Electro!

• J

  J.M. Kolar
  5

  Been banking at Electro almost since they opened. My dad was the treasurer when it first opened and he opened an acct for me when I was 14. Lots of changes since then but the staff’s hospitality and helpfulness is still top notch. Always have had good experiences at ESCU. Highly recommend.

  Response from the owner

  Hi J.M., We're thrilled to hear you love being a member with Electro! Thank you for trusting us to be your financial partner all these years, and for taking the time to recommend us to others. We look forward to helping you get where you want to go for many years to come.