American Equity Mortgage Park 270 Dr, St. Louis

American Equity Mortgage Reviews

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  colleen peters
  5

  American Equity Mortgage is great to work with. I worked with Daniel Shaffer on my refinance and he kept me up to date with every step. American equity does everything in house so things go much faster. If something is needed they are able to let you know right then. They don't need to wait on someone else to let them know first. If you want a quick and easy company work with on your refinance then I believe American Equity Mortgage and Daniel Shaffer will do a very nice job for you. Colleen Peters Oregon City, Or.

• S

  Sherry Pitcock
  5

  Dustin Fryer helped me get my home refinanced. The costs were fair and in line with what I saw elsewhere. But what made the deal remarkable was how he would not give up. My income is not standard W2 and caused issues. Dustin was like a bulldog, kept pushing and finally got it done. And quickly as well. they are a great group of real pros, knowledgeable and nice to work with as well. Thanks a million

• G

  Gerald Peoples Jr
  5

  I had an outstanding experience with the team at American Equity Mortgage! Initially, I was doubtful about my ability to get refinanced because Bank of America didn't even look into my situation before they had turned me away. At American Equity Mortgage, however, my loan officer, Ms Desere Terry, was compassionate and practical from the onset. She took the time to explore and understand my situation. She was up front telling me potential road blocks, but encouraged me to work through them as we moved forward through the loan process. All members of the team answered my questions and concerns and made my experience painless. I am so grateful to Desere and her team at American Equity Mortgage for helping me get to my better place!

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  Nelson R. Saucedo
  5

  I'm not usually walking away from a service oriented experience impressed or benefited, but after walking away from the meeting we had with a member of American Equity Mortgage. I am so grateful for someone to take the time to truly sit down with us and get a hold of our finances so that we can be ready to find a house within our means. Knowing that we are not buying until sometime in mid 2017, he still showed a caring interest in helping us and talking to us in a language we could connect with and understand. Thank you so much and we cannot wait to do business with American Equity Mortgage.

  Response from the owner

  Thank you Nelson for the great review. We look forward to working with you.

• T

  Tia Black
  5

  We refinanced our mortgage with American Equity Mortgage in Bloomington, MN and Jon Hill was our mortgage consultant. Jon and the rest of the team went out of their way with a last minute problem that arose (our fault completely) to make sure that we were still able to close on the same day and keep our mortgage payments as low as possible. Jon always returned phone calls promptly, as did the other team members such as Amie Webb, mortgage processer in St. Louis, MO. Jon listened to our objectives carefully, presented us with several options and each of their positive and negative points. He was extremely attentive to our loan, making sure we had all our documentation ready, he kept us up to date on the progress of the loan and we were able to close within one month of starting the process. We thoroughly enjoyed working with Jon and trusted his knowledge regarding mortgages. He was very professional, very respectful, and extremely easy to contact even away from the office. We will definitely work with Jon Hill and recommend him to anyone who is considering refinancing.

• C

  Christene Saucedo
  5

  Unfortunately, consumers tend to complain on reviews rather than provide positive feedback. We will be buying a home within the next year and spoke with an employee there who broke down our finances to a degree beyond our imagination. We became very aware of our financial situation after Brent Kiffer, an employee of American Equity Mortgage sat with us. He patiently explained the terminology that has confused and overwhelmed me when talking about buying a home. He took my husband and I through each step of the process of being a home for the first time. I do not feel as overwhelmed and have a better understanding of where we stand when we are ready to buy. I would recommend this mortgage company because too many people get foreclosed on homes in today's society and this company will NOT set you up for failure in my opinion. When we are ready to buy, we will be using this company, thanks to Brent Kiffer's help.

  Response from the owner

  Thank you Christene for the great feedback. We look forward to helping you when you are ready to buy your home!

• B

  Beth Tingle
  5

  I have bought and sold a handful of homes over the last twenty years and on my most recent purchase, I worked with Brent Kiffer at American Equity. My career is in the healthcare industry so I understand taking care of others and without a doubt, this company and its employees do too. I was extremely impressed with every aspect from application to closing and the consistency in how each step was delivered as Brent described in the very beginning. Incredible job!

  Response from the owner

  Thanks for the great review Beth!

• A

  Andrew Pommer
  5

  Dustin Fryer really goes above and beyond when it comes to the mortgage business. He was extremely helpful and I encourage anyone who needs to refinance to go the American Equity Mortgage and ask for Dustin. He and his team of mortgage professionals are top notch and they won't quit until the customer is satisfied! Thanks you guys!

• K

  Karen Madison
  2

  This mortgage company is the worst for getting your mortgage refinanced. I am African-American. When I inquired about a refinance they put me with their token loan consultant Don Mitchell. He is just the worst. The process started in August, 2012. First we were closing in October, then November then December. Well, we never closed. The loan payoff was only $43,000. This is a very small refinance. The company would not make a lot of money. So, the fee to refinance this loan was $7,000.00. Then, Don Mitchell got the idea I had a lot of money because I am a teacher. I went out of town with friends during Christmas. Don Mitchell told me he could not close the loan unless I paid $1,700.00 on top of the $7,000.00 fees that included the closing cost. This place is a rip-off. I went to a different mortgage company got the same refinance with a lower interest rate less closing cost fees. I would never, never, never recommend this mortgage company to anyone at any time looking for a refinance.

• L

  Lynn Norvell
  5

  Beginning in 2002 , I started purchasing and refinancing homes through American Equity. I have purchased three different homes in two states and refinanced twice, each time with 5 star service from Brent Kiffer and the entire team. The most recent loan was processed while on vacation out of the country. The process, communication and the rates and costs have always exceeded my expectations. Every time I think of needing a mortgage for any reason at all I think of American Equity and specifically Brent Kiffer.

  Response from the owner

  Thanks for the great review Lynn! We hope to continue to serving you for all you home mortgage needs for years to come.