Electrical Federal Credit Union W 60th Ave, Arvada

Electrical Federal Credit Union Reviews

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  Jennifer Barnes (Jen)
  1

  They allowed my son who is a minor to open an account with an adult who has no legal guardianship over him. This credit union is a scam and I would not trust them. I try to talk them about the situation and instead they said it’s fine as long as it’s his grandma. How do they know that is his grandma. How do they know she won’t take his money. They don’t. I can not take my minor son to close this account with out his “grandmas” permission. She has full control over his money! My son who is a minor and was told to do this had no choice. My son has a disability and does not understand what he signed. This should be illegal. Instead of helping me they spoke to me rudely and hung up on me!

  Response from the owner

  Hi, Jennifer. We are sorry to hear that you had an unpleasant experience with EFCU, but our staff does not tolerate profanity. A minor account can be opened at EFCU with an adult joint account holder who is of legal age, but if your son would like to close his account, he can do so without the joint account holder's permission. We apologize for any misunderstanding.

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  Jasper Garcia
  1

  This has been the worse banking experience I ever had. They block debt cards all the time. The customer service is horrible. And the loan I received ended up being negative to my credit. Please save yourself from the frustration. Do not go with this bank. Not worth a single star.

  Response from the owner

  We are very sorry that you are not satisfied with the excellent service we feel that we provide for you. Our debit cards are monitored for fraudulent activity as a security feature for our members and most of our members are very happy with this service, as it does help protect our member's accounts from fraud. When you try and make purchases from websites which are known as fraudulent websites, this will be verified by our fraud department. You simply have to respond to the text or email you receive. Regarding negative credit, If you would like to speak with a loan officer about how to keep your credit in tip top shape, please call us and we will be happy to give you some advice. If you would like to close your account instead, please visit our website, fill out an Account Closure Form and we will be happy to assist you with that, as well.

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  Joshua w
  5

  Catrina went out of her way to help me over the phone with documents needed for closing on a house. She was very professional and quick to get me the document. Really saved the day, Thank you Catrina!

  Response from the owner

  Awesome! We are glad that Catrina was able to help!

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  Thomas Knight
  5

  They are always giving me good options on ways to save my money. They also help when i need questions answered when it comes time to spend my money..But they make me feel like they put me first

  Response from the owner

  Thank you, Thomas! We are happy we are able to help!

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  Tim Allport
  1

  Just closed an account I had for many years. Nothing about EFCU is much different than any CU or bank. I was hoping for better customer service when I opened the account. Instead I got the usual impersonal numbers game.

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  Rose Fariss
  5

  I have been with this bank for 55 years and they have always been wonderful, helpful, they are the goto banking institution!institution

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  Brian Frawley
  5

  They are very friendly knowledgeable and professional. I was very pleased with my experiences very comfortable

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  Alex Hull
  5

  Loan Department is top notch and always goes above and beyond for me.

  Response from the owner

  Thank you, Alex! We are happy we are able to help!

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  Isabella Valdez
  1

  Poorly ran by very disrespectful people. Don’t trust them with your money.

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  Wm Bla
  5

  This is a great small credit union!