EFCU Financial - Zachary Branch Church St, Zachary

EFCU Financial - Zachary Branch Reviews

• S

  Samantha Turner
  5

  I love my credit union & all the employees. I have been a member since 2015. There is no problem too big or too small. They are always there no matter what!!

• K

  Knaudia Edwards
  3

  Although I’ve never had problems with EFCU (Zachary branch), I do think the bank as a whole need to update/upgrade. It’s a inconvenience for me to come to the bank every month to pay my car note bc of how I work, and I’m pretty sure I’m not the only one 😌. Therefore the upgrades need to be able to pay online and/or phone pay with a debit card EXCLUDING that $15 fee! That’s ridiculous. Im aware of the BillMatrix, check or money order for free of charge but it’s 2022 ; using debit/credit cards is wayyyy more simple.

• B

  Brian H
  1

  HORRIBLE HORRIBLE experience. Arrived a few minutes prior to close in the rain and the lobby door had been locked with customers still inside. At 5pm exactly the representative opened the door and stated they were closed. I tried explaining how in need of the companies service and was denied while the other clerks continued to pack up. I’ve never felt more ashamed of this bank ever and I’ve been with them for years. Don’t go to the Scenic location.

• S

  Seppe Judah karash
  4

  I'm new to credit union banking. I particularly like the numerous ATM's I can access my money from. One issue though, for some strange reason, efcu does not transact through moneygram. I have family and children that I often send money to. So far I am unable to send to them. I can't use western union, they are exorbitant.

• D

  Dominic Martin
  1

  Very difficult to get someone on the phone.

  Response from the owner

  We are sorry to hear that you had a hard time trying to reach someone by phone, Dominic. This is not the level of service we strive to provide. Our main phone of 225-214-6800 or 800-963-3328 will roll calls over to the next available representative to be answered. Some days our call volume is quite high, but that number is always answered 24/7/365. You can also visit our website to Chat or complete short form to be contacted on our Contact Us page. You can also email us at [email protected]. Hope this information is helpful. Thank you again for the feedback.

• M

  Melvin Carter
  5

  Past six years has been a pleasure and a joy to deal with efcu.

  Response from the owner

  We enjoy taking care of our members! You are appreciated, Melvin! And thanks for the nice words!

• D

  David Duncan
  5

  MY BUSINESS HAS IMPROVED TREMENDOUS. THANKS EFCU

  Response from the owner

  You are welcome, David! And thank you for being a loyal member!

• K

  Kristin Applewhite
  5

  It help you with all the questions