Easy Money B Midfield Aly, Birmingham

Easy Money Reviews

• J

  Juan cobos
  1

  These people need more education to deal with their customers. Terrible service at the time of claiming. They are very rude and do not give you a refund if necessary, even if it is their mistake. They want to charge you 20 dollars and they refuse to give you a refund.terrible service...very un happy 😡😡😡

  Response from the owner

  We are sorry that we did not meet your expectations. It is our goal to always provide an excellent experience. We have forwarded your concerns to management for further review. For immediate assistance, please call our Customer Service Department at 1-855-920-9800.

• J

  Jasmine Ray
  5

  I came there with hopes of fixing a problem from the five points location. My experience was everything. The staff went above and beyond to help my situation. Extra procedures she took for assurance meant the world to me. I been going there ever since. I call it, "My easy money home". They're Always genuine, patient and more than willing to help..

• A

  Ashaley Jackson
  5

  I always have a great experience every time I go to this location! My favorite customer service rep is Shareka. She’s very patient, friendly & professional! I’m always in & out in no time when she’s there!

• T

  Tiphane Smith
  5

  Tishara and Latoya were awesome! They had wonderful attitudes and were willing to help me with everything I needed! They definitely need a raise!

  Response from the owner

  Thank you for your feedback! Your shared comments are appreciated. If there is anything else we can do to make your experience better, please let us know. Thanks again for choosing Easy Money!

• W

  Wanda Williams
  5

  I've just had rhe most pleasant experience at easy money with an employee named Erica. Erica was very polite, and professional.

• D

  DeJNe Williams
  1

  I have nothing negative to say about this store in particular. They showed me great customer service They should fire the customer service in the corporate office and replace them with the ladies at the Midfield Easy Money store. The corporate customer service sucks! They talk to you like you are stupid and below them and they are really no help at all. I will never again ever deal with the Easy Money company at all for any reason. I was making on time payments of every loan i borrowed up until i lost my job. I explained my situation, they said i could pay the interest on it and pay the remaining amount within the following 2 weeks. i did that and hey still ran that check you sign and overdrew my account. My bank covered it and when i called to let them know and ask about a refund for the money i had already paid towards it the customer service agent i spoke with at the corporate office was very rude! Never Again! I don't recommend this company to anyone and if you live in Alabama you know that Alabama is a at will state. Basically they can fire you at any time for almost any reason. I had know idea i would lose my job and when i did i contacted the company before the loan was due. Overall they have caused me more harm than help. Whatever you do do NOT borrow from them!

• R

  Ryan Smith
  5

  Erica was very helpful and polite as to the customer service that was offered being the first time at this location, so far the best customer service I’ve received in a while!!

• T

  Tori Grimes
  5

  Valencia was great!! The process was easy and fast! She provided the best customer service! I highly recommend!

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  Tommie Hardy
  1

  I'm very disappointed with this store. This is the second time an employee let someone fraudulent take a payday loan out in my name. I gave the store manager Erica my police report and the district manger has not returned my calls or showed me the video of the alleged payday loan transaction. This store doesn't care about customers and I will be hiring an attorney to sue EasyMoney corporation!

• D

  Denesha Carswell
  5

  Erica is the BEST !!!!! She is always on top of her game & ALWAYS helpful when it comes to assisting me . She should be awarded for her great sportsmanship.