DuGood Federal Credit Union Eastex Fwy, Beaumont

DuGood Federal Credit Union Reviews

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  Nathan Welch
  5

  Honestly have had nothing but a positive experience with them, managers and staff. They helped build my credit, financed all my vehicles through them, personal loans, credit cards. Would feel very comfortable recommending them to any of my friends and family, which many of them use them too.

  Response from the owner

  Hi Nathan, Wow! Thank you so much for the awesome review. We are thrilled to hear that you're getting the 5-star experience you deserve. Very grateful for the opportunity to serve you!

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  Tiana Baldwin
  1

  Just don’t bank here. Been here for years. They don’t care. Go where members are valued.

  Response from the owner

  Hi Tiana, Thank so much for speaking with us on the phone earlier! We appreciate the opportunity to learn more about your experience and find a solution for you. It’s a pleasure to serve you!

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  D Buk
  5

  Would like thank Dugood FCU.. Been a customer for years now. They gave me a shot years ago when my credit was not so good and have continued to take good care of me since. A special shout out to Sandie Amburn for her help with my latest pickup purchase this week. She did a wonderful job answering all my questions making me feel comfortable in what is one of the biggest decisions a person can make. Thanks again Daniel B

  Response from the owner

  Hi Daniel, Wow! Thank you for taking the time to share your story with us. It's such an honor to see our members grow. We're truly grateful for the opportunity to help with your truck - and for the kind words about Sandie! We know what you mean about those big purchases. It's so comforting to have someone walk you though it. We appreciate you very much!

• A

  Adrian Landa
  5

  Quick and easy. Took literally 2 days to refinance my truck, they got me a super low interest and low monthly payments. Thank y’all for all the help

  Response from the owner

  Hi Adrian! Thank you so much for the nice review! We're really happy to hear that we could help you save on your truck note, and that you had a great experience. We really appreciate you choosing DuGood!

• J

  James Callas
  5

  I have been a member for many years. Car loan Credit card...at very good interest rate Personal and Business accounts. Dugood is hard to beat

  Response from the owner

  Hi James, Thank you so much for the great review! We are truly honored that you have chosen DuGood for your loans and business accounts. It's a pleasure to serve you!

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  Amy Lathrop
  3

  Dugood gets 3 stars because they have a horrible online account and mobile app service. First, The process of logging in is very cumbersome. You have to type your account number, then one of those verification code things. Once that is correct, you must enter your password. Second, it takes days for a purchase or withdraw to show up on your account. My husband and I use our Dugood account for everyday purchases. When 2 people are using 1 account it is impossible to keep track of how much was spent where. It does not even deduct it from your balance until it post. They should at least be able to show you an accurate balance, even without itemizing all the transactions. Your balance is never correct even if you check online, with the mobile app, or at the ATM. Besides the above complaint, Dugood is a great credit union. Five stars for their fantastic customer service and competitive rates.

  Response from the owner

  Thank you for being a loyal member of DuGood and for giving us Five Stars for fantastic service and competitive rates! We appreciate your business. We are sorry you find our online login process cumbersome. We use multi-factor authentication, which is required for all online banking. Our goal is to keep your money safe and secure! Our debit transactions are now posting real time so you will see your transactions post immediately. There may be some instances, depending on the merchant, that it takes two to three days because the merchant waits to settle. Unfortunately, there's not much we can do about that. Please don't hesitate to contact us with any questions or concerns. Once again, we appreciate your membership and consider it a privilege to serve you!

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  Thanh Vo
  1

  Is there a zero star review?????? I literally was just bragging about this place minutes before I started a new account here. I come in to close an old account that I had charged off so I could start a new one. Wouldn't you know the lady attached my new debit card to my OLD CLOSED ACCOUNT!!!!!!!!!!!!!!!!! So here I am in the grocery store in line to pay for a basket FULL of groceries and wait for it... Wait for it... D. E. C. L. I. N. E. D. REALLY?!?!?!?!?!! Most embarrassing thing in the ENTIRE world sitting there in front of all those people and have put all that stuff back up. ESPECIALLY knowing I have the money I just happened across an INCOMPETENT employee that day!!! THEN I go in to figure out why I got declined and clearly am upset about the situation. Even said I'll probably be pulling my money out and going elsewhere. While they are trying to figure it out I continually hear them mentioning "he" did this and "he" had that and what not. Implying that this is somehow my fault!!!! FINALLY they figure it out and invite me back to the counter. "ok sir this card is attached to your account have a great day".....????????? REALLY?!?!?!?!?!?!?!?! I JUST TOLD YOU I'LL BE TAKING MY MONEY ELSEWHERE! SURELY THAT WARRANTED SOME TYPE OF ABOVE AND BEYOND TREATMENT TO KEEP MY BUSINESS????!!!!!! Maybe I am being irrational about this and yes I understand this lady didn't do it and it was a simple human error but seriously could have shown some type of remorse, empathy, or sympathy for my embarrassing situation that was Y'ALLS fault!!!!!! Oh and yes I also understand that my measly little 380 dollars isn't going to break your bank's pockets, and I probably seemed like some bum off the streets because I came in in my sleep clothes, I assure you I know TONS of people and can spread the word faster than you can respond to this review that this piss poor treatment is something to expect from this establishment. Kinda thinking I should have gone to the location that I originally started my first account with. Either way I pulled my checking account dry and will be in to close my account and get my savings account money as well. HOPEFULLY this reaches someone that can give some classes on "THE CUSTOMER IS ALWAYS RIGHT". Thanks for nothing duhorrible cu.

  Response from the owner

  Thanh, We're very sorry to hear about your negative experience and would like to make it right. Our manager left a few messages on your voicemail, please call back at your convenience. We would like the opportunity to regain your trust in our credit union once again.

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  Penni Sells
  5

  Excellent interest rates on auto loans versus the other credit unions and corporate banks!!!! They definitely have the lowest interest rates. Rated by: Elizabeth Hawthorne

  Response from the owner

  Hi Penni and Elizabeth, Thank you so much! We truly try to offer competitive rates - and we really appreciate you taking the time to leave such a nice review.

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  Valerie Roy
  5

  They rewarded me by giving me a chance to boost my credit rating with a credit card, Excellent, and friendly Service.

  Response from the owner

  Hi Valerie! THANK YOU for the kind words! We just love hearing success stories from our members. It's a pleasure to help!

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  Adam Reeves
  3

  Normal banking experience other than mobile check depositing. Do not mess with it or you will regret it.

  Response from the owner

  Hi Adam, We appreciate your feedback and are trying to reach you. Would you please call us at (409) 899-3430 so we can resolve the issue regarding Remote Deposit. Thank you.