Wells Fargo Bank Dowlen Rd, Beaumont

Wells Fargo Bank Reviews

• K

  Koley Giles
  1

  They are very slow. If this was not for my employer I would not ever come to this bank. I also know customer support in beaumont and all around the country went to the trash since covid. It's like only for their self. Smh

  Response from the owner

  I'm sorry to see that we haven't met your expectations at this location, Koley. If you'd like to discuss any specific concerns with a dedicated specialist, please share some more details in an email to [email protected]. Be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• H

  HF Thomas
  1

  I understand that there are times when things get busy, but what I don't understand is how the desk workers can just sit idly by when there is a line of over 15 people waiting on one ONE teller, and not even attempt to offer assistance? Are they too good to do teller work? Absolutely the WORST customer service ever!

  Response from the owner

  Thank you for your detailed review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• T

  Taylor Gang
  5

  I Just want to say Mrs. Brenda is amazing. She helped me every step of the way. Amazing Women.

  Response from the owner

  It’s wonderful to see that you had such a positive experience with Brenda. Thank you for taking the time to share these kind words. -Nick, Wells Fargo HL Social

• A

  Anthony Latimer
  1

  Waited in the commercial line for 40 minutes before it moved one car length. It happens every time I have to go to the bank for work. I don't now who they have that's taking 30 +minutes per transaction, but you probably should pay someone faster. It's ridiculous to have to spend an hour and a half in line at the bank and there's only 3 people ahead of you.

  Response from the owner

  Hello, Anthony. I'm truly sorry you continue to experience long wait times at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shannon, Wells Fargo HL Social

• A

  Ada Betancourt
  1

  I AM GOING TO MAKE THIS SHORT AND NOT SWEET, WAKE UP WELLS FARGO, GET FULLY STAFFED AND GIVE YOUR CLIENTS FULL CUSTOMER SERVICE OR THEY WILL WALK THEIR ACCOUNTS TO ANOTHER BANK, WE HAVE BEEN WITH YOU ALL FOR A LONG TIME , BUT THIS COVID EXCUSE IS GETTING RIDICULOUS AND OLD , MOST OF EVERYONE IS WORKING AT FULL STAFF , GETTING AN APPOINTMENT WITH A BANKER IS LIKE PULLING TEETHS !!!!! NO I DO NOT WANT AN EXCUSE RESPONSE, ALL I HAD TO SAY I DID, SO LET'S GET FULLY STAFFED LIFE GOES ON!!!!!!!

  Response from the owner

  I understand your time is valuable, Ada, and I apologize sincerely for the inconvenience. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll make sure your concerns are addressed. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• B

  Brandon Mikes
  1

  THE LONGEST WAIT TIMES EVER!! They have one, maybe two employees working the branch at any given time it seems. I make deposits for my company here regularly, and it is a guaranteed wait time of anywhere from 25 minutes to a full hour in the drive thru. When I am able to make it, I go to the Phelan branch where the same process takes 10-15 mins even with 7 vehicles in front of me in the commercial line.

  Response from the owner

  I'm truly sorry you continue to experience long wait times at this location. To ensure I can forward your feedback to the appropriate team, please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username or the Wells Fargo branch location you posted a review on. Thank you. -Jessica, Wells Fargo HL Social

• O

  Ollie Payne
  5

  I just like to take a moment to appreciate the effort Lori took with me this morning! I was not having the best start to my morning , Being late for work and what have you, and I needed to cash my check on top of everything! I was prepared to not have a great experience at a big branch bank, however when I walked inside and got to the teller line, I was shocked by how wonderful Lori& here immaculate customer service was! She completely took away any shred of stress that I was having at the moment, and completely made the process smooth as can be! If I ever do business again with Wells Fargo, I look forward to seeing Lori and shaking her hand!I need to go girl!

  Response from the owner

  I’m happy to see Lori was able to assist with your urgent matter, Ollie. Thank you so much for this feedback and have a great rest of your day. -AJ, Wells Fargo HL Social

• P

  Peaceof Mind
  1

  The worst the need to find new staff. Honestly I've been in here about three times and the are super slow no one seems to be in a rush. There was a line and one customer decided to stand and talk to a teller for 20mins about nails and hair knowing there was a line. No concern for other customers. I asked a rep to help me I'm pregnant and had to use the bathroom and they told me I only take deposits I said that's what I'm here for. So to make a long story short no the rep didn't help and all the could do is offer an apology. The bank closed at 5pm but do to there slow service I never got out till 5:11pm.👎👎

  Response from the owner

  I'm sorry you weren't assisted in a timely manner at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shannon, Wells Fargo HL Social

• O

  Oni Reyes
  1

  So... schools can open state wide but the bank cant? An appointment is now needed at wells fargo for every little thing and its is very inconvenient as well as ridiculous. No I dont want to discuss this. The situation is beyond understanding. Schools will open. Six Flags is open. But an appointment is needed to get help at the bank? Its illogical.

  Response from the owner

  I apologize for any frustration, Oni. As an essential business, we strive to remain open where we can to serve you, while continuing to prioritize the safety of our customers and employees. Since we are practicing reduced lobby access with social distancing measures, you may need to make an appointment to meet with a banker at some locations. If you’d like to discuss your concerns further, please feel free to email us at [email protected] (no account numbers). -Shannon, Wells Fargo HL Social

• C

  Cierra Talmage
  1

  Staff is rude. No public restrooms, That's stupid. I get it, don't let random people come in and use the restrooms, HOWEVER if we are using this bank, there should be restrooms a available especially when we have little children who need to go. I mean how stupid can a "place of business" be? Apparently stupid enough to not only have restrooms available to customers but to be rude about it. Go to a different place, I don't care how far you have to drive, it would be well worth it just to dodge this so called "business".

  Response from the owner

  I appreciate your feedback, Cierra. This is not the customer experience we strive for, and I hope you’ll accept my sincere apology for what happened. Please email me with your Google username at [email protected], and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing your concerns. -AJ, Wells Fargo HL Social