5Point Credit Union Dowlen Rd, Beaumont

5Point Credit Union Reviews

• B

  Belinda Wood
  5

  Love 5Point! I have banked with them for over 30 years and they have ALWAYS taken care of us and what we needed. Great customer service and awesome promotions. I recommend to everyone.

  Response from the owner

  Thank you so much, Belinda, for the amazing review. We're grateful to have played a role in your financial life for the last 30 years! Thank you for your membership - You Belong Here!

• C

  Calandra Sims
  5

  I had the awesome pleasure of working with Kayla Byerly! I previously wrote a review and misspelled her name, Sorry Mrs.Byerly! This is the woman to see for All your Financial issues, loans and advice. She's so knowledgeable about the products that Five Point has to help you reach All your financial goals! Love her and my New Credit Union!!!

  Response from the owner

  We are so happy to hear of your experience with Kayla and 5Point. Thank you for taking the time to leave a review. We appreciate your membership!

• D

  Denise Bryant
  5

  Had a great experience today with Ashley Randall, she was very proficient and professional and she explained everything in detail . Excellent Service!!!

  Response from the owner

  Thank you, Denise, for taking the time to leave a review. We are so pleased to hear you had a great experience! Thank you for choosing to be a member - You Belong Here!

• D

  Dawn Nobles hair
  1

  🚫🚫🚫🚫🚫I’m very very unhappy customer!¡! I came to you for help with my business you could not help me with the PPP loan,,, you referred me to another bank. When I finally receive the help that I needed and began to take care of things that I needed to take care of you removed The Funding from my account which put my accounts in the negative where they have never been with you and I don’t believe in being!!! Why have you done this to my account and not informing me of the new process I have no clue I was told that they were in the process of letting customers know that this is happened to it seems as if before the funds were deposited and I was able to use the funds I should’ve been informed of this new policy, why did I receive a courtesy call? It has put my finances in disarray, 📛📛📛🚫🚫🚫🆘🆘🆘which they were not and have not been and I have tried to keep it out of especially in Covid season!!! But as the Bible say it’s double for my trouble!!! So keep up the good work devil because what you mean for evil ,,, God is doing for my good!!!💯💯💯❌❌❌

  Response from the owner

  While we can’t comment on specific member circumstances on a public forum, please know we’re always disappointed when our policies and practices don’t align with our member expectations. Often, federal and state regulations direct these policies. Our 5Point team actions are always guided by our mission to put the best interests of our members first and protecting their financial assets. Thank you for allowing us the opportunity to serve you though we were not able to do so to your satisfaction. If you’d like to discuss your situation with someone from our management team, please give us a call at 1.800.825.8829.

• C

  Clay Wilkins
  5

  Best place to get a loan and do business. Kayla and Brenda went above and beyond to help me!

  Response from the owner

  Thank you for your review! We are thrilled to hear of your experience at 5Point. We strive to exceed member expectations and love hearing when we've done so! Thank you for choosing to be a member - You Belong Here!

• D

  Donna McDaniel Boudreaux
  3

  Tried to deposit a car insurance check that was in my husband's and my name. The car the check was for was mine - so my check. My husband had signed the check as did I. The drive-thru tells me they can't deposit my check unless my husband is with me because he isn't on my account. The next day my husband drives from Orange to Beaumont to meet me at lunch just to go to the bank with me so I can deposit my check. The drive-thru tells me that they STILL can't deposit the check because we have to come inside the lobby where they can physically see my husband in person. We literally had to go inside the lobby just to deposit a check that was mine into my account. The people inside were helpful and I understand this is a policy BUT this policy is ridiculous.

  Response from the owner

  Thank you for your review and for your membership. We understand your frustration and apologize that the systems in place have caused you a less than desirable experience. Please know these procedures are in place for your protection. We appreciate your feedback and are always open to hear how we may better serve you. Thank you again.

• K

  Kassi Allen
  1

  They need help. That’s all I have to say. I spoke with taylor over the phone who was not helpful whatsoever just really disappointed. I can’t even check my balance online or through the app because of their constant “technical difficulties”. It’s ridiculous don’t waste your frustration opening an account here

  Response from the owner

  Kassi - Thank you for your feedback. We're so sorry you feel this way about your experience. We'd love to have the opportunity to make this right. A manager will call you shortly so that we can take steps to correct this.

• J

  John B
  4

  Hmmm. I don’t understand the Low scores. We have banked here for 10 years. Able to speak to representatives, receiving prompt, courteous attention. I’d also like to thank David Jennings and Reggie Richmond for opening financial doors to us. Never a problem.

  Response from the owner

  Thanks for the good review, John! We're glad to know that you're happy with the service you've gotten from the 5Point team.

• C

  Certified Totakeyouthere
  1

  This has to be THE worst credit union in Beaumont. Very rude and unprofessional, they make it SO hard just to pay them. Go somewhere else you will be happy you did.

  Response from the owner

  Hi Brandon. Thank you for your feedback. We're so sorry you feel this way about your experience. We strive for excellent member service, and we'd love to have the opportunity to make this right. Please call us at 409.726.8298, so that we can take steps to correct this.

• T

  Taking A Stand for Him
  5

  I've never had a problem here. There are "bad apples" at every business but my experience has been very good.

  Response from the owner

  Thanks for the positive review! We work hard to meet expectations and we're happy to hear you've had good experiences with us!